David Higgins Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

http://www.higginsinspection.com- Drafts well written and comprehensive reports using mobile device applications with photo and video to list and identify issues in homes for potential buyers and sellers.- Expertly assesses current conditions of systems such as plumbing, electrical, appliances and HVAC systems throughly.- Closely follows state guidelines and national protocols for best possible outcomes for each client. - Trained in effective use of ladders and other tools to check attics, roofs and crawl spaces as well as photo documentation of roofs. - Pool and Spas certified

Dallas, Texas

- Directly oversees daily operations in high-volume, retail environment with more than $100 million in annual revenue.- Assists store leadership on F.O.H. and B.O.H. operations, including managing attendance, organizing staff schedules and maintaining vendor relationships.- Supports store leadership by smoothly running operations in front of store with the goal of excellent customer care and has vision for areas for improvement.- Oversees 100+ team members (sales, technical support and operations team). Maintains employee training and conducts, daily inspection of store and equipment to ensure compliance with health, safety, and visual standards.- Customer support via phone and email when requested to speak to a Manager.Notable achievements:- Conceived, pitched and implemented virtual training programs where team members would participate via WebEx to learn about new products and priorities while working from home. This resulted in increased product knowledge and confidence as they returned to store to support our customers.- Instituted and implemented COVID-19 protocol based on CDC guidelines.

Dallas, Texas

- Identified needs for improvement and implemented solutions for training staff with the intent of benefiting the customer experience.- Demonstrated teaching agility, by using individuals experience for foundation of learning and equip them with relevant solutions.- Offered inspiration and insight to customers seeking product knowledge through demonstrations and hands on learning.- Early adapter of new technology with a deep investment in educating and inspiring others about benefits of services and hardware alike.Notable achievements:- Selected for in-store Career Experience Program as Lead 2019.

Dallas

- Educated customers and team members on the benefits of Apple's new products and service plans and while delivering technology updates to the team.- Mentored sales team while developing new sales strategies and protocols and implemented them directly to my peers.- Supported leadership in customer escalations with in-depth knowledge of possible solutions in order to maintain customer retention.

Newport Beach, Ca

- Served as a specialized technician for customers needing support with handheld devices such as iPhones and iPads.- Mentored customers through individually customized lessons on their devices.- Shared best practices with team members to help meet goals and raising the level of customer service standards.- Completed service repairs and replacements for iPhones, iPads and iPods.

Newport Beach, Ca

- Supported the team as In-store Guest Trainer. Onboarded new employees, facilitated the internal training in both Los Angeles and Orange County Markets.- Highly skilled at uncovering customers’ needs and following through with personalized recommendations for products and services for a complete solution.- Supported visual merchandising team, assembled visual displays and window installations.