David Hilbert Email & Phone Number

Germany

Frankfurt Am Main, De

Appointed to lead the Pan-European Marketing team for Kia.Responsible for the following commercial areas,[1] Marketing Communications[2] Brand and Strategic Planning [3] Press, Media and Corporate Communications[4] Social Media[5] Brand Experiential[6] Digital Marketing and Digital Transformation.[7] Market Research and Customer Insights.[8] Launch Planning.

Walton-On-Thames, Surrey, Gb

Responsible for the following commercial areas.[1] All Marketing Communications[2] Product Marketing[3] Production Planning[4] Marketing Programmes (Incentives)From January 2021[5] MECA - Mobility, Electrification, Connected Car and Autonomous Vehicles.Selected in Marketing Week Top 100 Marketers - 2019

Epsom, Surrey, Gb

Promoted to General Manager, Vehicle MarketingResponsible for following commercial areas for Toyota and Lexus in the UK,[1] Product Marketing[2] Sales and Supply Planning[3] Sales and Marketing Programmes

Epsom, Surrey, Gb

Promoted to new position with overall responsibility for Toyota Vehicle product portfolio.Overseeing the product, pricing, grading and lifecycle management for all Toyota models.

Epsom, Surrey, Gb

Managed Toyota and Lexus retail incentive programmes activity to maximise sales, controlling a budget of circa £80million pa. Managed 3 direct reports and 1 external agency partner.Responsible for monitoring automotive competitor Sales and Marketing programmes to ensure Toyota and Lexus tactical Sales and Marketing strategy is competitive within the marketplace.Achievements[1] Launched innovative Free fuel promotional campaign utilising a pre-paid Visa card in Q2 2011, programme was subsequently replicated by both Citroen and Mitsubishi later in the year.[2] Project managed and implemented an innovative Finance renewals programme with the Toyota Network, incentivising the change cycle process to maximise sales performance. As a result finance penetration levels exceeded 60% in 2011, with back to back retention up 50%.[3] Launched the AccessToyota free servicing campaign in Q1 2011, linking a 3 year service plan with the PCP offer. Campaign was subsequently replicated by the likes of Peugeot, Renault (4+) and Honda.[4] Costed and was part of the working group to launch the Toyota 5 year warranty in June 2010 following the Toyota recall.

Epsom, Surrey, Gb

• Responsible for securing and improving vehicle sales activity, customer satisfaction standards, network profitability and environmental leadership through the performance management of 13 Toyota Centres.• Managed zone field team (4 FTE’s) to ensure focus was maintained on key issues to improve business performance. This included marketing strategy, fleet activity strategy and financial profitability through cost kaizen initiatives.• Responsible for launching/project managing quarterly Toyota business programmes with franchised partners, developing robust Sales and Marketing Plans and then performing a PDCA review at the quarter end to assess success.• Ensured Franchise and Sales Operating minimum standards were maintained by Toyota Franchise partners.• Managed the relationship with Toyota Centre Network and internal stakeholders, ensuring operating processes were efficient and meet minimum required standards.Achievements• Managed largest Toyota Centre in Europe helping Centre to achieve largest ever monthly sales performance in Europe, 500 vehicle registrations in Sept 2009.• Successfully moved Sales Customer Satisfaction performance (CCS) for London zone from 13th to 3rd within 1 year.• Developed robust quarterly Sales & Marketing Planner process adopted by the Region to maximise Centre local marketing activity and critically evaluate sales performance and process.

Epsom, Surrey, Gb

• Responsible for securing and improving vehicle sales and after sales activity, customer satisfaction standards, network profitability and environmental leadership through the performance management of 14 Toyota Centres.• Managed zone field team (4 FTE’s) to ensure focus was maintained on key issues to improve business performance. This included marketing strategy, fleet activity strategy and financial profitability through cost kaizen initiatives.• Responsible for launching/project managing quarterly Toyota business programmes with franchised partners, developing robust Sales and Marketing Plans and then performing a PDCA review at the quarter end to assess success.• Ensured Franchise and Sales Operating minimum standards were maintained by Toyota Franchise partners.• Managed the relationship with Toyota Centre Network and internal stakeholders, ensuring operating processes were efficient and meet minimum required standards.

Epsom, Surrey, Gb

• Provided contractual and commercial support for indirect spend for the following departments in Toyota, Property Development, Vehicle Marketing, Information Systems and Facilities.• Developed open book costing approach with key suppliers for Marketing and Event management, ensuring complete cost transparency. Developed fee/bonus structure subject to key performance indicator achievements.• Project Managed the Franchise Cost Working Group (FCWG), responsible for driving cost savings and providing transparency through the supply chain for the Toyota Centre Network. This involved liaising with Franchise Directors, providing Request for Quotation (RFQs) standards and appointing approved Suppliers for the network. Category responsibilities included Office consumables, Print, Showroom lighting and Electrical sub-contractors.• Provided contractual support for the Information Systems Department, setting up Escrow agreements for key support systems.Achievements• Project managed the transfer/implementation to Oracle Financials Purchasing system from JD Edwards. This involved developing a training programme for the business and developing supplier categorisation for services and capital expenditure.• Tendered and project managed External Signage rollout for the Toyota Centre Network, this involved both the supply and maintenance contract for a 3 year rollout which was completed in Q1 2009.• Reviewed and tendered office consumables/print contracts for Head Office/Toyota network achieving £200K p.a. savings. In total achieved saving contributions in excess of £2.5 million for Toyota (GB) over 3 years.

London, England, Gb

• Managed a portfolio of Building Services/Facilities Contracts, this covered Heating, Ventilation and Air Conditioning, Lighting, Hydraulic and Mechanical Equipment.• Key member of the Debenhams “20ten” shopfit review, providing purchasing support for supplier sourcing and selection of fixture suppliers.Achievements• Reviewed the ordering process and was responsible for establishing selection criteria for Purchasing Cards for low value “goods not for resale” spend. This involved benchmarking card providers and reviewing implementation plans for the business.• Project managed the implementation and support of a new Capital Assets/Purchase Order software system for the business. This included reviewing and implementing new procedures to increase efficiency and ensuring timescales were met.• Responsible for developing a Contract Management Software System used by the business. The Contract Management System provided the company with a corporate contracts register which built supplier profiles and held centrally all contractual documentation. Developed specification of requirements and managed implementation.

London, England, Gb

• Main responsibility involved improving both commercial and operational efficiency of the buying process. Negotiating and agreeing costs, time scales and securing a critical path from the Debenhams approved supplier.• Portfolios included project managing all shopfit requirements on the Debenhams Accelerated Modernisation Programme 2000 and New Build Programme 2000. This included Fixtures & Fittings, Internal/External Signage, Lighting and Escalators.Achievements• Successfully completed Management Trainee programme. Structured programme with secondments to various parts of the business to develop a holistic overview of the business. Secondments included a 3 month placement at Debenhams Leeds regional office and two 1 month secondments with a Regional Finance Operations manager and Store Manager reviewing supplier performance.