David Hines Email and Phone Number
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As the Managing Director of ASG Managed Services at SHI International Corp., I lead a team of professionals who deliver and execute cloud infrastructure and IT service management solutions for clients across various industries and geographies. With over 20 years of experience in IT operations and service management, I have a proven track record of driving business transformation and innovation through technology.I am passionate about cultivating relationships, coaching and mentoring teams, and orchestrating cross-functional collaboration to align strategic business plans with corporate initiatives. I am a change agent who challenges the status quo, takes calculated risks, and develops real-time solutions to complex problems. I foster a positive work environment, build talent, and drive performance results that impact the bottom line. I am also an avid learner and a software development enthusiast who integrates Generative AI models to the Managed Services workstream. I am always eager to connect with others and share my insights and expertise. Let's get in touch.
Rapidscale
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Senior Director Of Cloud EngineeringRapidscale Jun 2024 - PresentRaleigh, Nc, Us
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Managing Director, Asg Managed ServicesShi International Corp. Apr 2021 - Jun 2024Somerset, Nj, Us -
Vice President - Product TechnologyTierpoint Nov 2020 - Apr 2021St. Louis, Mo, Us -
Vice President, Architecture And EngineeringTierpoint Jun 2016 - Nov 2020St. Louis, Mo, Us▸ Cultivating a forward-thinking culture in the Architecture and Engineering team of 40+ to provide thought leadership driving TierPoint’s vision and competitive advantage▸ Led organizational transformation to a Kanban Scrum model for project efficiency and coordination of 40+ engineers distributed across the U.S. with the mantra of “Stop Starting and Start Finishing!”▸ Evolve and manage mission critical, nation wide Service Infrastructure that supports over 4,000 Enterprise Clients together generating $Billions in annual revenue. Reliability, performance and continuous improvement are paramount to the success of TierPoint customers!▸ Managed $16M P&L as well as a $14M annual Bandwidth budget to drive network optimizations resulted in ~$750K annual savings net of new datacenter builds or capacity drive bandwidth uplifts with continue long-term dividends ▸ Accountable for all Datacenter Product Development, Infrastructure Engineering, and Sustaining Engineering (Capacity / Upgrades) for 43 Datacenters across the continental U.S.▸ Led the creation of an ITILv4/DevOps Product Development process that includes core tenets of Service Creation/Service Management that enabled more parallel development efforts and faster time to market ▸ Technical Leader responsible for assessing technologies and solutions helping formulate both a strategic vision and tactical execution for utilization to drive success (Storage, Cloud, Networking, DRaaS, Hyperscale)▸ Established the Sustaining Engineering practice to maintain effective capacity in shared infrastructure while minimizing upfront capital investments (predictive capacity planning)▸ Participation in Merger and Acquisition (M&A) target review and due diligence as well as being a key participant in Corporate Integration intiatives
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Director, Product Engineering & Quality ControlWindstream Hosted Solutions Jun 2012 - Jun 2016Raleigh, Nc, Us▸ Led a team of 12 to drive the product and infrastructure engineering for the Hosted Solution business unit within Windstream▸ Implemented standards, promoted automation, and deployed key products critical to the success of the Datacenter Services organization’s Hosted Solutions▸ Established the Quality Control organization and aligned their process to Agile / Scrum for “Just-in-Time” testing▸ Architected Automated Testing program for Java Applications using Junit, Selenium and Jenkins build tools which greatly improved the velocity of the small QA team▸ Designed and implemented third generation Multi-Tenant Cloud product (2013) with deployments in 8 datacenters and earning ~$9.5M annually with continued combined earnings of ~$14.6M in annually ▸ Engineered the DRaaS products and services included in the Gartner Magic Quadrant in 2015 which are still represented today▸ Launched a culture of “do more with less” through automation on the Engineering team using Ansible as the primary toolset enabling new systems to be built quickly through YAML playbooks▸ Created the Development Lab environments across three Datacenters for “real world” testing of new products, services and ensuring scalability -
Sr. Manager, Cloud And Storage Managed ServicesWindstream Hosted Solutions Dec 2010 - Jun 2012Raleigh, Nc, Us▸ Grew a small team of six engineers into a multi-faceted group of 18 engineers with three technical leaders focused on support of the Storage, Cloud, and Backup products within Windstream Hosted Solutions▸ Led the design and development of an internal Order Log application to track customer service purchases, consumption, and billing overages▸ Developed staffing models, training plans, and employee improvement guides that resulted in increased customer satisfaction and employee engagement▸ Primary SAN architect for the shared storage infrastructure for four datacenters within North Carolina and Boston ▸ Created budgets and purchasing schedules for storage, virtualization, and backup related infrastructure to ensure product capacity meets customer demand while maintaining a high ROI▸ Acted as an escalation point for customer related issues, critical incidents, and customer communications
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Manager, It Services And Systems ArchitectCollege Foundation, Inc. Oct 2000 - Dec 2010Raleigh, Nc, Us▸ Served as key technical architect and operations leader focused on security, high availability and performance of the North Carolina Student Loan servicing applications▸ Oversaw the modernization of both College Applications for NC schools to the CFNC.ORG platform as well as the PCI / FISMA security model for all related systems and applications▸ Introduced virtualization and converged systems as well as storage networking to the environment to enhance scale and performance
David Hines Skills
David Hines Education Details
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East Carolina UniversityMolecular Biology
Frequently Asked Questions about David Hines
What company does David Hines work for?
David Hines works for Rapidscale
What is David Hines's role at the current company?
David Hines's current role is Senior Director of Cloud Engineering RapidScale | CISSP, Cloud Services, Software Development.
What is David Hines's email address?
David Hines's email address is da****@****int.com
What is David Hines's direct phone number?
David Hines's direct phone number is +191988*****
What schools did David Hines attend?
David Hines attended East Carolina University.
What are some of David Hines's interests?
David Hines has interest in Storage Area Networks, Weight Training, Enterprise Storage Systems, Virtualization Hypervisors, Long Distance Running, Mountain Biking.
What skills is David Hines known for?
David Hines has skills like Virtualization, Cloud Computing, Data Center, Disaster Recovery, Vmware, Storage, Servers, It Operations, Storage Area Networks, Managed Services, Cisco Technologies, Security.
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