David Hing Email & Phone Number

Derby, Gb

Derby, Gb

Global leader with a proven track record in managing diverse teams across the world including EMEA, NA and LATAM. As a successful Director of Renewals, Customer Success, and Customer Care, I have consistently led high-performing teams and earned recognition for my talent development abilities.

United Kingdom

Led 1 sales trainer in the UK and 3 across Europe on mobile phone warranties and phone insurance sales.Completed quarterly business reviews with Tesco, Asda and Sainsbury’s on performance and to identify upsell opportunities.Increased insurance cross-sales 50% through comprehensive training plans for key account internal staff (750FTE) which led to 10 consecutive months of sales growth.Oversaw the launch of all new products – research, marketing, training and campaigns which… Show more Led 1 sales trainer in the UK and 3 across Europe on mobile phone warranties and phone insurance sales.Completed quarterly business reviews with Tesco, Asda and Sainsbury’s on performance and to identify upsell opportunities.Increased insurance cross-sales 50% through comprehensive training plans for key account internal staff (750FTE) which led to 10 consecutive months of sales growth.Oversaw the launch of all new products – research, marketing, training and campaigns which increased category sales by 34%.Developed sales incentives for the team which produced an extra 10% in sales.Performed in-depth European market research for the MD to target new partners, pivotal to winning all 6 accounts the company has currently secured.Negotiated with recruitment agencies and saved the business over £10k in r fees for European field agents.Utilised my network to overcome our delisting on eBay Show less

Trained and led 10 Area Managers on the LG Mobile Phone product range/sales process across the South.Completed all HR administration – on-boarding, 1to1’s, performance management and grievance/promotion.Developed new training methodology/materials focused on in-store retail activity.Audited Area Managers to ensure compliance with all LG SOP’s and alignment to our brand.Assisted Area Manager’s with on-site client presentations and product walkthroughs for key… Show more Trained and led 10 Area Managers on the LG Mobile Phone product range/sales process across the South.Completed all HR administration – on-boarding, 1to1’s, performance management and grievance/promotion.Developed new training methodology/materials focused on in-store retail activity.Audited Area Managers to ensure compliance with all LG SOP’s and alignment to our brand.Assisted Area Manager’s with on-site client presentations and product walkthroughs for key accounts.Exceeded all targets in role and as a net result achieved promotion twice in quick succession from In-Store Trainer, Product Training Manager to final role of Regional Field Manager.Increased call coverage by 17% over 6 consecutive quarters.Secured the fastest ever key account growth in the company’s history from 3% to 15%.Provided crucial input to win stock allocations with Vodafone and Carphone Warehouse.Handpicked to represent LG at the Mobile World Progress hosting VIPs from LG’s largest global accounts. Show less

Derby

Managed a team of in-store customer service representatives selling mobile, fixed line and broadband solutions.Drove performance of new subscriptions from 80% to 120%.Achieved top 10% sales performance regionally – top 10/90.Secured a partnership with a local media owner to launch a new product.Consistently exceeded all targets in role and promoted to Assistant Manager in 2007.