Global leader with a proven track record in managing diverse teams across the world including EMEA, NA and LATAM. As a successful Director of Renewals, Customer Success, and Customer Care, I have consistently led high-performing teams and earned recognition for my talent development abilities.

Led 1 sales trainer in the UK and 3 across Europe on mobile phone warranties and phone insurance sales.Completed quarterly business reviews with Tesco, Asda and Sainsbury’s on performance and to identify upsell opportunities.Increased insurance cross-sales 50% through comprehensive training plans for key account internal staff (750FTE) which led to 10 consecutive months of sales growth.Oversaw the launch of all new products – research, marketing, training and campaigns which… Show more Led 1 sales trainer in the UK and 3 across Europe on mobile phone warranties and phone insurance sales.Completed quarterly business reviews with Tesco, Asda and Sainsbury’s on performance and to identify upsell opportunities.Increased insurance cross-sales 50% through comprehensive training plans for key account internal staff (750FTE) which led to 10 consecutive months of sales growth.Oversaw the launch of all new products – research, marketing, training and campaigns which increased category sales by 34%.Developed sales incentives for the team which produced an extra 10% in sales.Performed in-depth European market research for the MD to target new partners, pivotal to winning all 6 accounts the company has currently secured.Negotiated with recruitment agencies and saved the business over £10k in r fees for European field agents.Utilised my network to overcome our delisting on eBay Show less

Trained and led 10 Area Managers on the LG Mobile Phone product range/sales process across the South.Completed all HR administration – on-boarding, 1to1’s, performance management and grievance/promotion.Developed new training methodology/materials focused on in-store retail activity.Audited Area Managers to ensure compliance with all LG SOP’s and alignment to our brand.Assisted Area Manager’s with on-site client presentations and product walkthroughs for key… Show more Trained and led 10 Area Managers on the LG Mobile Phone product range/sales process across the South.Completed all HR administration – on-boarding, 1to1’s, performance management and grievance/promotion.Developed new training methodology/materials focused on in-store retail activity.Audited Area Managers to ensure compliance with all LG SOP’s and alignment to our brand.Assisted Area Manager’s with on-site client presentations and product walkthroughs for key accounts.Exceeded all targets in role and as a net result achieved promotion twice in quick succession from In-Store Trainer, Product Training Manager to final role of Regional Field Manager.Increased call coverage by 17% over 6 consecutive quarters.Secured the fastest ever key account growth in the company’s history from 3% to 15%.Provided crucial input to win stock allocations with Vodafone and Carphone Warehouse.Handpicked to represent LG at the Mobile World Progress hosting VIPs from LG’s largest global accounts. Show less

Managed a team of in-store customer service representatives selling mobile, fixed line and broadband solutions.Drove performance of new subscriptions from 80% to 120%.Achieved top 10% sales performance regionally – top 10/90.Secured a partnership with a local media owner to launch a new product.Consistently exceeded all targets in role and promoted to Assistant Manager in 2007.