• Experienced Systems Administrator with a mixture of industry experience ranging from private equity to financial institutions to telecommunications and media companies.• Took lead in planning, communicating and implementing Windows 10 21H2 and Windows 10 22H2 firm wide roll out that consist of 1000+ endpoints• Evaluated and prepared hardware capability report with existing company wide endpoints to see how many machines do not meet the Windows 11 requirements and provided a cost analysis for the machines that will need to be replaced• Planned, communicated and migrated all onprem department data over to Egnyte cloud• Took lead in planning, communicating and deploying 300+ new desktops and laptops and decommissioning old hardware• Assisted in planning, configuring and setup of numerous office space expansion projects • Work with vendors in deploying video and audio conference room technology to implement Webex, Zoom and Microsoft Teams compatibility• Mentored junior System Administrators through onsite training, and responsible for orientation training/preparation of new employees on the use of IT equipment and basic functionalities of key software• Able to balance a high volume of work load with a daily average of 50+ trouble tickets and 200+ internal office staff throughout locally supported offices and National wide remotely• 10+ years of experience providing customer service with the ability to effectively solve technical problems demonstrated by excellent annual reviews and performance surveys conducted by staff employees and clients• Excellent research, analytical, and writing abilities acquired through biweekly team presentations, and writing detailed technical documents on resolutions to help mitigate reoccurring issues• A strong sense of responsibility and practiced leadership through experience in private equity, retail and corporate environments • A well- rounded individual with great organizational skills with close attention to detail demonstrated by the ability to balance ad hoc projects along with daily service desk ticket volumes and local desk side office support• An exceptional technical resource to aid and educate team members and client support on IT related issues• Collaborated and acted as the central communication point between corporate head office, third party contractors and local office management staff when operating a new client merger or office space expansion projects
Listed skills include Active Directory, Technical Support, Microsoft Office, Dns, and 24 others.
