Currently managing the Premium Audit Baltimore, Maryland and Washington, DC territories• Analyze and interpret financials including: Income Statements, Balance Sheets, and Payroll• Examine and understand business processes and operations, through financial analysis• Interview business owners, officers, and key employees, to create reports on operations• Research business practices for a variety of industries including manufacturing and contracting• Meet and exceed yearly production and timeliness goals• Comfort in public speaking situations, with extensive experience moderating objections• Tireless dedication to the job at hand, completing personal work load, while helping otheremployees and completing part time MBA 8-12 credit hours each semester

• Relocated to Baltimore for a role as the Service Manager for one of the largest Shred-it locations. • Acting as the lead Customer Service Manager at the Baltimore location; training other customer servicemanagers regarding the role responsibilities.• Train and hire new customer service representatives and effectively teach and mentor them in learning how to best serve our customers safely and efficiently.• Manage the largest customers in the Baltimore and Washington areas, to ensure first class service.• Lead a group of 50 customer service representatives to complete the daily workload while following security and safety guidelines of the Shred-it policy.• Manage approximately 25 routes in an efficient manner, in an effort to be as profitable as possible, while limiting the overtime expense.• Successfully addressed challenges and issues regarding National Accounts and Payroll.

• Service Rotation - Trained shredding representatives on the importance of information security and customer service. Managed some of the largest customers in the Document Management Division in St. Louis, while providing excellent customer service. Taught various safety courses to all Cintas partners within the location.• Production Rotation - Operated as the warehouse manager and worked with shredding specialists to complete the daily machine maintenance and shred requirements for the day. Established improvements to the organization of the warehouse, increased involvement from the shredding specialists on their maintenance requirements, developed an efficient system for the loading process, as well as decrease the amount of waste. Created sufficient guidelines and format for different location audits i.e – NAID & Security Task Force.• Office Rotation - Worked in the office and communicated with customers to determine their needs while exceeding their expectations. Chosen to lead users in the conversion of a new SAP software system by training offsite and subsequently training and mentoring partners. Lead the office and service staff in the conversion by taking responsibility of the day-to-day SAP processes and troubleshooting.