David Hohn Email & Phone Number

Toronto, Canada Area

• Provided first level and 2nd level remote support to our clients (over 200) across the GTA
• Use ConnectWise ticketing system to ensure matters are tracked and resolved in a timely matter
• Travel directly to client sites for issues that couldn’t be resolved remotely
• Diagnose, Repair and troubleshoot servers to ensure optimal performance
• Participate in after-hours on call rotation

Toronto, Canada Area

• Manage, maintain and setup workstations as required
• Support users with issues with the companies ERP system
• Analyse and troubleshoot issues both local and remotely
• Work with the IT team and business teams to maximize system up time and fast response to support cases

Toronto, Canada Area

• Provided first and second level support to various businesses and clients on site to resolve technical issues
• Performed break/fix work on warranty and service calls
• Acted as team lead on special projects and assignments
• Major customers included Canada Post, Investors Group, Rogers, Dell and Xerox

Toronto, Canada Area

• Travelled across the GTA to service business customers
• Provided remote support to customers using remote desktop connection, LogMeIn, GoToMyPc and Citrix.
• Imaged and deployed new machines for customers as needed
• Performed maintenance and tune up tasks on systems
• Resolved internet and networking issues as required
• Created and resolved backup issues as needed

Toronto, Canada Area

• Travelled across the city to provide on-site service to residential customers
• Provided friendly and courteous customer support
• Replaced faulty hardware, removed viruses and malware, installed operating systems and resolved networking issues.
• Provided customers with follow-up service and support when required

TUI Travel - Toronto, Ontario

• Provided technical support for over 200 users both locally and remotely across Canada and the U.S.
• Performed support on both PC and MAC systems at the office
• Resolved VoIP phones issues in the office for both Mitel desk phones and Your Assistant software based phones.
• Performed administrative tasks and ensured that all office servers, computers, printers, etc were functional.
• Used Active Directory to create and modify accounts and mailboxes as needed.
• Installed new… Show more

Toronto, Canada Area

• Performed diagnostics and fixed various problems with the Dell PC’s used in the Atkinson labs at the campus.
• Changed the system boards and other parts in over 150 PC’s
• Ordered the required replacement parts from Dell directly.
• Provided assistance to students/staff as required.
• Ensured that all lab computers and printers were fully functioning

Toronto, Canada Area

• Serviced computers as they were brought in by customers.
• Regular work included building new computers, upgrading older ones, troubleshooting, repairing, etc.
• Provided technical support to our customers both locally and remotely.
• Traveled to customers’ sites to provide various computer related services.
• Entrusted with the responsibility for store operations when the store manager was unavailable or on vacation