David Hohn Email & Phone Number

Toronto, Canada Area

• Provided first level and 2nd level remote support to our clients (over 200) across the GTA• Use ConnectWise ticketing system to ensure matters are tracked and resolved in a timely matter• Travel directly to client sites for issues that couldn’t be resolved remotely• Diagnose, Repair and troubleshoot servers to ensure optimal performance• Participate in after-hours on call rotation

Toronto, Canada Area

• Manage, maintain and setup workstations as required• Support users with issues with the companies ERP system• Analyse and troubleshoot issues both local and remotely• Work with the IT team and business teams to maximize system up time and fast response to support cases

Toronto, Canada Area

• Provided first and second level support to various businesses and clients on site to resolve technical issues• Performed break/fix work on warranty and service calls• Acted as team lead on special projects and assignments• Major customers included Canada Post, Investors Group, Rogers, Dell and Xerox

Toronto, Canada Area

• Travelled across the GTA to service business customers• Provided remote support to customers using remote desktop connection, LogMeIn, GoToMyPc and Citrix.• Imaged and deployed new machines for customers as needed• Performed maintenance and tune up tasks on systems • Resolved internet and networking issues as required• Created and resolved backup issues as needed• Worked with Windows 2003 and 2008 servers installing updates, resolving issues and performing… Show more • Travelled across the GTA to service business customers• Provided remote support to customers using remote desktop connection, LogMeIn, GoToMyPc and Citrix.• Imaged and deployed new machines for customers as needed• Performed maintenance and tune up tasks on systems • Resolved internet and networking issues as required• Created and resolved backup issues as needed• Worked with Windows 2003 and 2008 servers installing updates, resolving issues and performing administrative tasks. Show less

Toronto, Canada Area

• Travelled across the city to provide on-site service to residential customers• Provided friendly and courteous customer support • Replaced faulty hardware, removed viruses and malware, installed operating systems and resolved networking issues.• Provided customers with follow-up service and support when required

Tui Travel - Toronto, Ontario

• Provided technical support for over 200 users both locally and remotely across Canada and the U.S.• Performed support on both PC and MAC systems at the office• Resolved VoIP phones issues in the office for both Mitel desk phones and Your Assistant software based phones.• Performed administrative tasks and ensured that all office servers, computers, printers, etc were functional.• Used Active Directory to create and modify accounts and mailboxes as needed.• Installed new… Show more • Provided technical support for over 200 users both locally and remotely across Canada and the U.S.• Performed support on both PC and MAC systems at the office• Resolved VoIP phones issues in the office for both Mitel desk phones and Your Assistant software based phones.• Performed administrative tasks and ensured that all office servers, computers, printers, etc were functional.• Used Active Directory to create and modify accounts and mailboxes as needed.• Installed new computers, printers, servers, etc as required.• Provided support for over 100 blackberry units used by full time employees and tour guides• Performed emergency server maintenance and troubleshooting as required• Traveled on occasion to other sites in order to provide support Show less

Toronto, Canada Area

• Performed diagnostics and fixed various problems with the Dell PC’s used in the Atkinson labs at the campus.• Changed the system boards and other parts in over 150 PC’s• Ordered the required replacement parts from Dell directly.• Provided assistance to students/staff as required.• Ensured that all lab computers and printers were fully functioning

Toronto, Canada Area

• Serviced computers as they were brought in by customers.• Regular work included building new computers, upgrading older ones, troubleshooting, repairing, etc.• Provided technical support to our customers both locally and remotely.• Traveled to customers’ sites to provide various computer related services.• Entrusted with the responsibility for store operations when the store manager was unavailable or on vacation