• Established and operated a successful business delivering customer-focused elevator solutions.• Built strong relationships and fostered loyalty with a growing customer base.

• Led the branch to operational success, enhancing service delivery and team performance.

• Managed service, repair, and modernization operations to exceed customer expectations• Increased repair sales by 64% and repair gross margins by 154% YoY• Reduced callbacks by 26% and improved Branch profitability by $4M (38%) YoY

• Created and led the "elevate" team to drive operational efficiencies and optimize IT systems, managing 10-15 projects annually.• Generated $25M-$30M additional earnings Year-over-Year, exceeding the $70M target by almost 15% after the first 3 fiscal years.• Developed the elevate PMO model, benchmarked globally by thyssenkrupp HQ, leading to a successful global launch of the program.

• Led a 40-member team to implement Oracle ERP across 115 US branches ($2B business), reducing rollout time by 60% and saving $12.5M• Successfully rolled out iPhones and Field Service Mgmt system to 2,000+ field mechanics• Received the 2014 "President's Award" for the successful completion of the Oracle ERP rollout

• Led US Construction Operations for thyssenkrupp Elevator, overseeing 1,500 field employees and 11 direct reports.• Developed and implemented Operations Incentive programs, doubling C/O revenue and increasing net earnings by +$5M/year.• Implemented standardized installation processes and tracking system, reducing average installation times by 25% and improving profitability by $40M/year.

• Developed standard project management package and procedures for all large projects.• Provided onsite mentoring for newly hired project managers on US projects >$1M to recreate success on the DFW Project.• Rolled out project scheduling templates & manpower projection tools across the US field organization.

• Managed the design, installation, and turnover of 200+ various elevators and escalators at DFW Airport Terminal-D.• Collaborated with key stakeholders to maximize installation efficiency and secure $5.7M in change orders.• Received the 2005 "President's Award" for delivering the most profitable Construction project that Dover/TKE had ever recorded in North America

• Managed 10-12 construction crews for low-rise projects, ensuring consistent workflow and job site readiness.• Communicated with customers, salespersons, and construction manager to monitor job progress and coordinate deliveries.• Followed up with customers on job schedules and scope of work issues to maintain project timelines.

• Managed 4-5 crews of experienced Mechanics in the IUEC, overseeing the successful completion of (3) mid-rise gearless projects with zero safety accidents.• Promoted to Foreman status within 2 years, demonstrating leadership and project management skills in a high-pressure environment.• Worked 7-12's for the majority of 1999, ensuring project deadlines were met while maintaining a focus on safety and quality.