I am an experienced IT professional and Client Integration Manager with a proven track record of success delivering business-critical systems support to customers in the logistics and carrier market sector, integrating customer desktop and web-based systems into a centralised support system to align customer information received with internal company processes and to facilitate efficient customer service delivery.I have consistently improved business and incident management performance in fast paced environments, exceeding customer expectations and quality of service delivery, and ensuring customer incidents were managed to within SLAs with action plans in place for breaches.My key strengths include: • Strong pro-active leader to up to 3 solution support teams• Setting up, deploying and supporting customer systems to 3rd level• Working with customers to develop new systems• 3rd party 1st line support management• Customer training on new systems• System migration• Problem resolution• Data reporting and analysis• Monitoring and achieving KPIs and SLAsI am currently available to attend interviews and if you would like to discuss my career in any more detail please do not hesitate to contact me.