Manager Application Development Services | Project Management | Salesforce Administration
Developed and managed project plans and budgets for a complex Salesforce implementation, resulting in a successful on-time and within-budget delivery.Oversaw partner vendor management to include Salesforce development, defining scope, analysis, design, programming, testing and implementation. Coordinated with business stakeholders, including executives, and business users to ensure alignment and project success, resulting in a high level of stakeholder satisfaction and adoption throughout the project lifecycle.Identified project risks and developed mitigation strategies, resulting in proactive risk management and minimal impact on project timelines and deliverables.Managed change requests and ensured their correct implementation, resulting in a seamless transition and minimal disruption to business operations.Ensured project deliverables were of the highest quality by implementing rigorous testing and quality assurance processes, resulting in a 97% defect-free delivery.Oversaw overall Salesforce object connectivity by scoping out and developing data integrations between Salesforce and SAP, SQL, and Domino; exercising expertise in the design and development of salesforce objects.Led successful data merge of Seiko Instruments industry data to OKI after a Seiko Wide Format Division acquisition. Migrated existing open and historical cases, performed data transformations, all while implementing a new case management interface for use by our customer service group improving their overall efficiency.Optimized Sales department order entry procedures by automating manual processes through custom forms and workflows.Implemented sales-based applications and forms utilizing web-to-lead, workflow rules, and email alerts automating onboarding new partner and dealers.Fabricated and implemented reports and dashboards to teams to facilitate data-driven decision making.Defined robust security parameters to ensure appropriate user access and data protection.
