David Holtzer Email & Phone Number

● Responded and documented trouble tickets in a timely manner regarding PC's, Printers, Faxes, Scanners, Software, POS and server issues from internal customers● Monitored and Maintain trouble tickets logged through Remedy system● Unlocked user accounts via Active Directory and LDAP● Diagnosed problems related to Longs POS Software/Network● Maintained consistent communication with other support groups and executives regarding outages● Forwarded tickets to upper level Support groups when troubleshooting has been exhausted by Help Desk● Followed an extensive list of procedures regarding Pharmacy, Retail, and corporate problems● Maintained and configured devices such as Telzons/Symbol Units and Access Points

● Controlled pricing of repair costs from Service contractors by continuously monitoring pricing averages working with stringent pricing guide lines and budgets for the following trades:Appliances, Plumbing, HVAC, Electrical● Extensive knowledge of Home warranty system implemented by Fidelity.● Maintained and ensure quality assurance from field service technicians● Maintained several monthly reports on contractor performance, costs and procurement.● Procured contractors continuously to maintain quality service and to control service costs● Traveled to Southern California to maintain relationships with contractors and review quality assurance and cost reports.

● Provided customers and technicians with technical support for Miele Residential and Professional Appliances.● Processed service requests and place orders for customers, technicians, and service providers● Provided bench repair of appliances when field service has been exhausted● Assisted technicians and service providers with reading and interpreting schematics ● Occasionally perform service call when field representative is unavailable● Extensive troubleshooting of all Miele appliances● Assisted customer walk ins with installation and technical problems.● Scheduled Field Service Technicians accordingly to geographic area