David Hopper Email & Phone Number

North Bend, Wa, Us

* Kubernetes operational knowledge* Hybrid datacenter / cloud infrastructure* Technical Operations support for multiple technology centers

Greater Seattle Area

Providing contractual architecture services for datacenter and embedded systems. Prototyped Linux and BSD-based audio effects appliances for an established professional audio company using Yocto / Buildroot (Linux), NetBSD and FreeBSD codebases. Provided code versioning with Git and latency evaluation and optimization across several ARM architectures. Worked directly with the customer to determine project requirements and scope for production.

• Responsible for the technical design and implementation of migrations from enterprise datacenter email security and hygiene to O365, Mimecast, Symantec and Proofpoint cloud gateway services• Manage hybrid cloud SMTP routing architecture and identity provisioning for Fortune 50 customers• Manage end-to-end SPAM and AV hygiene solutions• Support and extend directory provisioning and identity management technologies• Architect and extend configuration management process

Greater Seattle Area

Architect, engineer, and manage Linux infrastructure, email routing and identity management for HP Enterprise Service's Leveraged Operations Messaging group.• SMTP Hybrid O365 architecture and migration for global enterprise customer• Provide architectural solution support and ongoing management of the core SMTP routing infrastructure for a multi-national consumer goods company. Provide documentation and process for technical teams. Evaluate and deploy routing strategies for SMTP messaging infrastructure, including external vendor and cloud-based solutions. Evaluate and mediate edge-based messaging hygiene solutions. Support technical teams to deploy and manage solutions across the enterprise core routing environment.• Provided operational and engineering management for more than 45 server systems servicing over 6 million messages per day within a global banking e-mail environment. Operated within a strict ITIL support model. Provided daily internal Linux and Postfix incident support and statistical information to executive management.• Authored and deployed bash, awk, and Python tools to assist with message tracking, connection rate metrics, and anomaly detection and alerting within a mixed PostgreSQL and MySQL environment. Assisted in refining and porting legacy Perl-based tools within the environment.• Demonstrated professional client service focus to both internal and external parties during operational and incident support.• Focused and efficient incident support within strict SLAs in a high-availability environment.• Provided project management and operational service as a member of the Platform Team for a major global email provider in support of the core routing, monitoring, and management platform.

Redmond, Wa

Client manager providing networking, hardware and software deployment and technical support for conferences, tradeshows, and corporate events for many Fortune 500 companies including Microsoft, Apple, Rational, RSA Networks, Sybase, O'Reilly Media, and many others.• Engineered and deployed large-scale high-availability TCP/IP networks, including Ethernet and 802.11 technologies, for supporting network-centric development, social and business applications for thousands of concurrent users. Networks were deployed within a 12 to 36 hour timeframe in challenging conditions:• Replaced or augmented obsolete venue network infrastructures• Provided high wireless densities to support several thousand concurrent users in challenging conference environments by developing creative bandwidth shaping and caching techniques• Created and managed rapid-deployment core networking platform for fast event setup and teardown• Deployed and managed UNIX (DEC and HP), Linux, BSD, Solaris, Windows, Mac OS X, and Cisco IOS network operating systems in live customer-facing and infrastructure installations.• West Coast hardware management provider for Digital Equipment Corporation technical events• Provided on-site speaker, attendee, and partner support in an ad-hoc and on-demand capacity• Managed technical teams, coordinated status updates and incident response• Managed long-term customer relations, retained managed accounts during tenure through exceptional customer service and technical delivery.• Worked closely with employees to set schedules, goals, communicate performance reviews, and compensation levels.• Developed and delivered Linux-based training to hundreds of Microsoft sales personnel• Managed business operation functions as principal of the company