Led teams of Project Managers and Software Developers in the design, development, and production support of industry leading Educational Support Applications. Acted as SCRUM Master for development teams creating and maintaining project plans and Gantts, leading backlog refinement, backlog grooming, running Sprint planning, as well as daily stand ups. Managed multiple internal projects and initiatives, presented project updates to executives and stakeholders, planned and executed critical data analysis driving business decisions, and served as key point of contact throughout. • Managed SaaS application development of Educational Software hosted on the Microsoft Azure Government Cloud Service utilizing Microsoft DevOps and Asana for project management and Agile planning platform. • Specialized in software design and led SCRUM/Agile meetings, backlog refinement, backlog grooming, and sprint planning for multiple development teams. • Planned and implemented systems for tracking resource utilization resulting in significantly improved burndown rate. • Accountable for all aspects of software development life cycle in the creation of IEP management applications. • Experience with tools and technologies such as SQL, Microsoft SQL Server Management Studio, Miro, Asana, Microsoft Azure/DevOps, GitHub, Docker, Microsoft Office, InstaGantt, Beebole, Slack, Google Suite, and TeamGantt

Responsible for project management duties and program management for a wide variety of concurrent IT projects. Managed multiple projects, programs and initiatives, presented project updates to executive level as well as external stakeholders, planned and executed critical data analysis driving business decisions, and served as key point of contact throughout.• Specialized in software implementations, operations, data analytics, database design, product support, and reporting.• Audited gaps and financial reporting issues due to data conversion and processing inconsistencies and drove post implementation data clean up efforts.• Planned and implemented a system of data usage analysis and verification saving the client over $120K per quarter.• Accountable for projects and operations of applications in POS, finance, accounting, procurement, and back-office.• Experience managing individuals and teams including DBA’s, Programmers, Business Systems Analysts, and QA.• Developed, managed, and presented training programs leading to a 40% increase in operating revenues.• Experience with technologies such as SQL, Microsoft SQL Server Management Studio, Microsoft Visual Studio, Salesforce, Amazon RedShift, AWS, Microsoft Office, JIRA, CSS, HTML, Python, MS Project and Visio.

Managed Production Support team for a Telcom CRM, Usage Rating, and Billing Platform. My team of developers was responsible for full SDLC tasks in support of client and in-house-fundedprojects. Led design sessions, allocated resources, managed project timelines, and implementation schedules, drove support efforts, spearheaded data cleanup, conducted performance analysis, and configuration standardization projects for clients.• Delivered two large and several smaller ‘dot’ releases on time, on budget, and within project specifications.• Served as Subject Matter Expert (SME) and Technical Consultant for internal and external client projects.• Designed and implemented a project saving over $600K in data warehousing and hardware upgrades.• Led teams in the design, development, and implementation of key system utilities nearly eliminating manual data fixes.• Managed projects to improve and stabilize numerous key system APIs resulting in a 90% decrease in data issues.• Experience with technologies such as SQL, AS400, DB2, QUERY, SYNON, RPG, Microsoft Office, WMS, PDM, TurnOver, MS Project, and Visio.

Managed a team of IT Professionals through the full software development lifecycle of a Telcom Enterprise Billing System. Served as liaison between development team and management, providing regular updates and reports on projects.• Managed the development of major enterprise-level release updates including delivery of four significant ‘dot’ releases.• Led design and development teams for the next-generation Generic Rating and Discounting Systems.• Key contributor of systems architectural design, and high-level relational database administration.

Primary liaison with development partner client through the entire software development lifecycle. Created and executed a Quality Plan as head of the Total Quality Management Action Team. Provided advice to management to guide ICOMS Support Department goals, strategy, and budgets.