DevOps Systems Engineer - using Agile methodologies and Atlassian software (JIRA, Confluence), and Ansible, working on automation of Configuration Management, Continuous Integration, Deployment, etc. with various Syniverse applications. Also performed in an application production support role.

Support various production applications. Designed and implemented many bash shell scripts to deal with nuances of Wireless Phone Number Portability, web servers, Data warehousing, parsing large log files, monitoring and alarming.

Manage service delivery for MedHOK's largest customer. Using JIRA ticketing system and the Atlassian suite of products, work with internal teams to plan and deliver changes and implement solutions. Maintenance Planning, Change Control, Scheduling, Resource Coordination, inter-group Communication, Capacity Planning/Monitoring, Server resource trending, reporting and analysis (KPIs, Disk, CPU, Performance), Disk Grooming (analysis, strategic planning, etc.) JIRA Ticket Intake Improvement (daily report, analysis, socialization of new methods), Monitor and Alert Improvement, Root Cause Analysis, Support Process Improvement, Service Delivery Process Improvement, Script Consolidation and re-usability. Systems ran on Linux with apache/tomcat.

Installed and configured middle ware for Oracle’s Coherence (Real-Time Trading caching) and ODI (Oracle Data Integrator) products (both WebLogic applications) in various environments (Development, Q/A & Production ) using Oracle DBs on Linux. Designed and implemented shell scripts using bash and wlst.sh(Jython) for automating WebLogic control and monitoring. Participated in on-call rotation for dozens of existing applications including WebSphere, MQ, JBOSS.

Supported various production applications 24x7 (some with 99.999% uptime service level agreements) on servers including products built upon iPlanet, apache/tomcat (JBOSS) and WebLogic using Oracle DBs on UNIX/Linux. Designed and implemented many Korn/bash scripts to deal with nuances of Data Warehouses (ETL), web servers, parsing large log files (40 x 5 gig) and feeds to billing systems that were originally written in COBOL. Wrote fail-over and file distribution scripts (bash) for WebLogic projects running on Linux in VMware. Performed advanced shell scripting, SQL (mostly Oracle), system administration and troubleshot various aspects of the applications. I worked on many programming-related special projects normally destined for the development department including monitoring, alarming, KPI and SLA-related reports(all done with Korn/bash & SQLPlus). Many monitoring and alarming scripts I wrote interfaced with Netcool (Tivoli). Received five(5) Spark awards for going above and beyond typical responsibilities in order to increase customer satisfaction. Worked with custom Remedy application for Service Requests and produced MOPS for installation and changes under very strict Change Control procedures. Also offered free UNIX/Linux commands and shell scripting classes after-hours garnering very high student reviews.

Supported Enterprise-level Unix Servers and company software on 64 separate Sun e10K/F15K servers (Solaris) and HP Superdome servers (HP-UX). Supported high availability clusters running Veritas Cluster Server or Service Guard on EMC SAN's. Responsible for scheduled upgrades and patches. Managed, troubleshot, repaired outages, coordinated support with other departments to bring outages to timely end. Monitored system memory, swap, and disk resources to maintain production environment high availability. Created and maintained shell utilities (mostly Korn shell) to streamline daily operations and support. Using Big Brother software, monitored server and software processes to correct potential trouble items preemptively. Created procedural documentation and trained junior administrators.

Maintained and automated tasks for supporting production of the Automated Triptik Application. Managed all aspects of system administration and database tasks on over 50 Sun servers. Duties included heavy shell scripting, some programming and database administration for various applications.

Maintained multiple Sun (clustered Solaris, HP-UX) machines that hosted websites and applications built upon Netscape, ColdFusion, Oracle and JD Edwards software. Wrote many shell scripts to automate functions incorporating differences in Solaris, HP/UX, AIX and Linux including a very sophisticated set of scripts that interfaced with Tivoli allowing for fine-tuned control of monitored processes. Taught DBAs UNIX and shell scripting with an Oracle bias. All systems were secured with ssh (Secure Shell) for remote administration.

Traveled to Brazil and Mexico to install and maintain wireless internet gateway systems at carrier sites. Systems used Solaris/Oracle/UNIX shell scripts and Perl. Automated database cold backups incorporating VERITAS High Availability Cluster software, Volume Manager and File System. Trained Hispanic staff using my conversational Spanish skills.

Managed multiple database instances on UNIX (Solaris) and NT used to reproduce customer issues, training and development. These included the full suite of Oracle Applications modules and various software architectures including character-based, Smart Client, NCA and web-based. Performed and automated system, database and application administration tasks. Designed database to track hardware and software inventory including patch levels. Trained users on UNIX, Korn shell, vi editor, shell scripting and system usage with extremely high student reviews. For 2 of the years, supported applications modules GL, FA, AR as a Sr. Technical Analyst.

Worked in the corporate accounting department designing and implementing custom programs for the general ledger system. Wrote online query, analysis and host data conversion programs that helped save the accountants days of work each month thereby allowing the turn-around time on financial statements to be reduced by 20%. Programs were written in Informix 4GL/SQL and UNIX shell scripts.

Working with computer-aided software engineering (CASE) tools, the UNIX operating system and Oracle Relational Database Management software, designed, developed and implemented various enhancements to an existing banking-oriented accounting package and converted portfolio acquisition databases. Other responsibilities included administration of: the UNIX/AIX Operating Systems, communications devices and other peripherals, a Novell Network and 5 Databases.

Designed, coded, tested, documented, installed and supported accounting-based software for various industries. Applications experience included Mortgage Property Inspection / Maintenance, Telemarketing, Country Club Management and Loan Recovery. Programs were written using INFORMIX 4GL/SQL, C and UNIX shell scripts.

Designed, coded, tested, documented and converted accounting based software for the Insurance Agency Office Automation industry. Applications experience included Personal Lines Policy Processing, accounting and a Software Change Control System. Programs were written using INFORMIX SQL/4GL and UNIX shell scripts.

Designed, coded, tested, documented, installed, trained users and supported accounting based software and hardware systems for the financial institution branch automation industry. Major applications included Teller, New Accounts and Loans. Programs were written using assembly language, 4GL/SQL and UNIX shell scripts.

Designed, coded, tested, documented, installed, trained users and supported accounting-based software systems for various industries. Applications included Job Costing, Estimating, Scheduling, Inventory Control and a Countywide Student Attendance System for Seminole County School Board. Programs were written in COBOL.

Designed and taught classes in COBOL, Business BASIC programming, and Computer Operations. Class sizes were between 10 and 30 students.

Assisted users with programming logic, diagnostic and peripheral usage problems part-time while attending college.