Business Operations Manager
CurrentRecruited to manage the multi-million-dollar imaging P&L for all Manheim auctions and aid in the successful implementation of an industry-leading imaging solution and advise on ROI.Providing and Completing Training• Considered the subject matter expert and regularly consulted in various areas of business.• Maintained clearly defined development requests across boundary partners, ensuring language is clear and creating training and/or visual aids as needed.• Guided leadership using data-driven cost analysis and financial models.• Lean Six Sigma Green Belt Certified.Increasing Revenue• Identified and closed a $1M revenue leak.• Removed 520 fee deals across 6 auctions, removing roadblocks for price changes.• Identified and realized an additional $60K/year for Manheim Cincinnati.Decreasing Costs• Decreased the average cost per image package by 35% nationally in 5 months.• Reduced Ford’s retake rate by 14% in a single day at Manheim PA.• Led a project helping Manheim Chicago realize $400K in savings annually.• Pioneered efforts to reduce tech debt by sunsetting numerous platforms and systems.• Guided the removal of over 2,700 ISP rules across 7 auction locations.