David Hunt Email & Phone Number

Burlington, On, Ca

Oakville, Ontario, Canada

• Collaborate with clients to identify business needs and gaps, and implement tailored workflows.• Plan and implement complex workflows for new and existing clients.• Setup and configure APIs and SSOs.• Onboard new clients from start to finish.• Perform data mapping and conversion from legacy systems using Excel and other tools.• Deliver comprehensive training and support, troubleshooting issues and resolving problems efficiently.• Assist sales teams with innovative solutions for prospective clients' use cases.• Work closely with developers to test workflows and provide system insights.• Suggest product improvements to management to enhance functionality and user satisfaction.• Identify and report defects with detailed documentation for quick resolution by developers.• Update the knowledge base to reflect system changes and improvements.• Communicate with clients to assist with them with our product, troubleshoot issues and rectify issues.• Collaborate with other teams to address and resolve client challenges.• Provide feedback from clients to the Product team to drive enhancements.

Oakville, Ontario, Canada

• Communicate with clients to assist with them with our product, troubleshoot issues and rectify issues.• Collaborate with other teams to address and resolve client challenges.• Provide feedback from clients to the Product team to drive enhancements.• Update the knowledge base to reflect system changes and improvements.

Brampton, Ontario, Canada

• Managed incoming calls from customers seeking to cancel their cell phone, TV, internet, or home phone services. Resolved pricing, billing, and technical issues to retain their business with Rogers.• Assisted colleagues with customer account issues, offering guidance and support.

Hamilton, Ontario, Canada

• Managed incoming sales and billing calls while providing additional value-added services and products and greatly exceeding monthly targets.• Handled the life cycle of moving customers: placed the initial moving request, and followed the move progress with the customer until they received their first bill.• Defused irate customers due to billing or service issues by using customer services skills and fixing the issue.• Received numerous customer commendations, as well as attendance awards, frequent sales and service incentive rewards.

Hamilton, Ontario, Canada

• Managed technical support calls, resolving customer issues related to phone, TV and internet services, while also promoting value-added services and products.• Received multiple sales awards for offering additional services during technical support interactions.• Trained new employees, ensuring their success and proficiency in the role.

Hamilton, Ontario, Canada

• Handled incoming technical inquiries, troubleshooting customer issues related to phone, TV, internet and websites, while also promoting value-added services and products.• Helped customers face-to-face at our retail office with technical and account issues.• Proposed improvements to management and implemented the improvements to increase sales and greatly reduce maintenance issues.• Trained new team members, enhancing their technical knowledge and customer service skills.

Mississauga, Ontario, Canada

• Managed incoming sales and billing inquiries from small and medium businesses, while providing additional value-added services and products.• Designated as the "Information Prime" for informing fellow co-workers new promotions and order processes. Also responsible for informing managers of commonly occurring problems needing solutions.• Earned multiple awards for exceptional performance.

London, Ontario, Canada

• Tested new software updates by identifying issues and recommending improvements that resulted in reduced downtime and system issues.• Trained and responded to questions from new employees which improved order accuracy and efficiency with reduced customer irritation.• Managed complex order issues and customer escalations, resulting in meeting and exceeding customer expectations.

Hamilton, Ontario, Canada

• Managed incoming sales and billing inquiries while consistently surpassing monthly targets by offering value-added services and products.• Designated as the team expert on growth products and promotions, providing colleagues with accurate information and effective sales strategies.• Consistently received customer commendations, attendance awards, and numerous sales incentive, including grand prizes such as three laptops and two luxury trips to a five-star resort in Mexico and Jamaica.