David Hunter Email & Phone Number

Glasgow, Scotland, United Kingdom

Following a recent restructure to the customer care area of Clear Business. I have moved into a new role which will play a key role in the new structure. Providing crucial support to our partners in South Africa. Being a point of contact for colleagues with difficult queries. Which also includes analysing processes and work on solutions for a better way of working.

Glasgow, Scotland, United Kingdom

- Review and resolve escalated customer complaints, ensuring comprehensive investigation and documentation to identify root causes and provide feedback to business units to reduce repeat issues.- Maintain an impartial and professional stance when assessing cases, ensuring resolutions are in line with company policies and regulatory standards.- Demonstrate excellent problem-solving skills, consistently resolving complaints to maintain high levels of customer satisfaction.- Communicate effectively with customers via telephone, email, and letters, addressing their concerns and providing clear outcomes.- Represent the complaints team across the company, offering expertise and insights to highlight the impact of complaints on customer experience, and determining when cases require further escalation within the complaints procedure.

- Provided exceptional customer service to SME owners, expertly handling inquiries and resolving complaints with professionalism and empathy.- Excelled in KPI achievement, consistently resolving customer issues on the first call by actively listening and offering precise, clear resolutions.- Managed follow-up on cases requiring further investigation, ensuring timely updates and final resolutions for customers.- Played a key role in onboarding and mentoring new colleagues, offering guidance, support, and development tips during their training period.- Achieved rapid progression through the company's internal program, reaching the highest level in just 9 months, well ahead of the average timeframe of 1.5 years.- Nominated for and recognized as a finalist for Newcomer of the Year at the 2023 Northern Contact Centre Forum Awards, earning a Highly Commended award.

Hamilton, Scotland, United Kingdom

- Delivered the company’s service plan by fostering a culture of outstanding customer service and ensuring all team members met their accountabilities.- Led and developed a team of 30 colleagues, managing their workload effectively and resolving unexpected issues swiftly.- Ensured compliance with company policies, procedures, and legal obligations, contributing to the smooth operation of Home Delivery and Click & Collect services.- Collaborated with department heads and the store manager to identify operational opportunities and risks, developing actionable plans to address them.- Successfully handled customer complaints with professionalism, providing effective solutions to maintain customer satisfaction.- Coordinated with insurance companies, van repair agents, customer service representatives, and head office to ensure seamless operations.- Offered a place in the internal management training scheme by the store manager based on exemplary performance.

Lanarkshire- Provided attentive and friendly service, promptly addressing customer inquiries and enhancing their shopping experience.- Contributed to positive customer experiences and the brand’s reputation through helpful and reliable service.- Mentored new staff members to ensure continued excellence in customer service.- Maintained stock levels and ensured the department was presented to the highest standards, driving sales and repeat business.- Adhered to legal and company standards in handling fresh food, ensuring safety and quality.

Hamilton, Scotland, United Kingdom

- Prepared daily stock requirements and ensured timely execution of cabling installations in residential and commercial properties.- Demonstrated consistent dedication to improving operations through hard work and adherence to strict schedules.- Collaborated with contractors to organize access to homes, ensuring work was completed efficiently and safely.- Conducted safety and risk assessments to maintain high standards of operation.