Customer Support Representative
Current• Responsible for order lifecycle from entry to shipments• Maintain wholesale website including product updates, EDI transmissions, data conversion, and ERP compatibility• Manage warranty and return processes• Created and maintain key process for comprehensive reporting of daily order and sales information• Designated as a key user to act as intermediary with IT for systems testing, departmental requests and ERP automation • Supervised and trained three new team members on order management and ERP• Perform ad hoc reporting and analysis for VP of Operations, VP of Finance and various cross-functional partners• Automate many manual processes including data entry and report production