Director Clinical Operations
→ Global Clinical Operations Lead and North America Regional Head for Early Clinical Development.→ Key Alliance-level representative for Clinical Operations providing single-point of contact for functional area responsible for resourcing, quality, & consistency of service.→ Managed departmental financial, commercial, quality, talent management, & strategic objectives of service in alignment with business unit objectives.→ Represented Clinical Operations with proposal and costing model, RFP, RFI, & bid defenses.→ Directed resourcing strategy and delivery.Key Achievements:→ Managed 130 staff (~15 M in salary) and contributed to 10 M/Mo. in revenue, with Operating Margin of 47%.→ Clinical Operations Governance Alliance leader to several strategic accounts including one which experienced 73% growth in project award and TA expansion.→ Global Clinical Operations Integration Lead (Chiltern + Covance) for resource management, system and metrics, & talent management.→ During 4 year period, increased overall headcount by 67%, visit productivity by 116%, & lowered the cost per FTE by 5% while maintaining 86% staff retention rate.