Revolutionizing businesses with innovative, customer-focused IT solutions encompassing connectivity, cybersecurity, and cloud services. Collaborating closely with the existing client base to enhance profitability, foster growth, and fortify retention, I achieved over £1 million in first-year gross profit within the first year.I generated over 80% of the team's target, and I also cultivated enduring relationships with key accounts, prioritizing long-term partnerships.

The E-Learning software targets schools, colleges, and universities globally, facilitating institution-wide access to the Digital Theatre+ platform. In my capacity, I oversaw daily operations and sales activities, managing all bottom-line factors, including new business development and the execution of strategic plans to gain market share. Additionally, I provided direction for and supported a team of 7 Sales reps, implementing strategic sales plans and emphasising the highest levels of… Show more The E-Learning software targets schools, colleges, and universities globally, facilitating institution-wide access to the Digital Theatre+ platform. In my capacity, I oversaw daily operations and sales activities, managing all bottom-line factors, including new business development and the execution of strategic plans to gain market share. Additionally, I provided direction for and supported a team of 7 Sales reps, implementing strategic sales plans and emphasising the highest levels of customer service.• Successfully identified business needs and opportunities, surpassing revenue targets by over 14%, achieving a total revenue of £2.45 million against a £2.1 million target.• Directed the implementation of DocuSign, resulting in increased contract signing speed, saved overhead hours, and improved documentation accuracy.• Developed roadmaps and metrics to track progress in operational efficiencies, marketing initiatives, and sales, ensuring consistent revenue growth aligned with organisational objectives.• Established a robust prospect pipeline through outbound calls, identified new market opportunities for long-term revenue growth, and analysed operational trends for accurate future growth forecasts. Show less

WorldStrides is a global educational travel company dedicated to providing students with enriching travel experiences that immerse them in knowledge, culture, and inspiration.In my role as a Team Manager overseeing 5 Account Managers, I successfully managed a target exceeding £1.25 million by over 10%. Some notable achievements include:Implementation of strategic cloud-based software, ensuring customer demands were met and achieving the highest levels of customer satisfaction… Show more WorldStrides is a global educational travel company dedicated to providing students with enriching travel experiences that immerse them in knowledge, culture, and inspiration.In my role as a Team Manager overseeing 5 Account Managers, I successfully managed a target exceeding £1.25 million by over 10%. Some notable achievements include:Implementation of strategic cloud-based software, ensuring customer demands were met and achieving the highest levels of customer satisfaction. This initiative resulted in an increase in satisfaction ratings from 75% to 95%.Introduction of the Vamoose travel app, enhancing client services, aligning with competitors, and providing clients with the convenience of viewing itineraries through the app. Show less

As a Customer success consultant, I was responsible for a team of 6 customer services representatives to ensure clients were provided with the best level of service, both pre-sale and after care. Client retention was a large part of our focus.

Established comprehensive initiatives and sales objectives, leading recruitment practices to build a high-performance team. Oversaw the training of a 4-member account management team responsible for managing customer recruitment subscriptions.Key Contributions:Developed effective short and long-term strategies addressing customer service, market share, and implemented the Salesforce customer relationship management system.Identified and implemented practices that enhanced… Show more Established comprehensive initiatives and sales objectives, leading recruitment practices to build a high-performance team. Oversaw the training of a 4-member account management team responsible for managing customer recruitment subscriptions.Key Contributions:Developed effective short and long-term strategies addressing customer service, market share, and implemented the Salesforce customer relationship management system.Identified and implemented practices that enhanced workflow between the sales and operations/delivery teams, optimizing organizational efficiency.Devised creative recruitment advertising strategies aligning customer hiring objectives with business goals, resulting in increased customer retention and revenue growth. Show less

As Operation’s Supervisor at Sadler’s Wells Theatre, I was responsible for managing a team of operations staff. My role included planning for daily shows, coordinating events, undertaking team briefings, recruitment & training. My role was focused on ensuring the highest level of customer satisfaction and profitability for the business.