- Manage studio related purchases- Facilities manager for Round Rock office- Event Coordinator- US travel coordinator (KingsIsle & Gamigo US/INC)

Manage the procurement and upkeep of hardware and software for the studio. Other duties include the following:- Manage the inventory of company issued mobile devices and other IT related assets- Point of contact for facility needs (i.e. furniture, maintenance)- Manage and forecast budgetary needs for upcoming maintenance and asset spend- Studio event planning and oversee QOL items for employee morale

Handle incoming support contacts from our customer base. Assist with various other aspects of the support team, such as:- PayPal management- BBB Responses- QA Reporting- Direct contact with law enforcement agenciesProject: Interim Purchasing & Inventory Specialist

Assist the head and assistant Equipment Manager of the Texas Stars in game day duties, with a focus on helping the visiting team.

Assist clients with the sale of items through online and local venues. Proficiencies include:- Ebay Sales- PayPal Payment Services- USPS/UPS/Fed-Ex Packing and Shipping

- Assist in-game players with general account issues- "Bot-Hunting" Investigation and removal of in-game characters that were controlled by automated software.- Participated in in-game events, speaking and interacting directly with the player base.

- Assisted with general account issues with all non-mmo titles. - Provided technical support for the EA Sports line of products.

Functionality and Localization testing for new content.Verification and reproduction of existing game bugs.Assisted in minor online community content updates.

Handle customer support issues both in-game and through email.Ability to assist multiple customer issues at a time.Responsible with the last line of communication with a customer.

Provided consumer account assistance from inbound phone and email contacts.Aided in development of new revenue generating programs.Consistently lead the team in calls per hour and or revenue.