David Inglis Email & Phone Number

Edinburgh, United Kingdom

Edinburgh, United Kingdom

I am the owner and director of the TruGreen Edinburgh South West Professional Lawn Care franchise.I am your local specialist lawn care business and am part of the world’s largest lawn care company. Offering a range of services to help improve the condition of your lawn using a customised series of treatments I pride myself on ensuring that I am able to offer my customers the most appropriate customised service for their lawns. Take the 14-point lawn analysis for example, I am happy to evaluate your lawn’s overall health and provide you with a detailed report with no obligation to you.Offering yearly treatment plans as well as one off treatments I can accommodate all situations.Just some of the services I offer:Moss and weed controlScarificationAerationLawn disease treatmentPest controlLawn fertilisation

Edinburgh, United Kingdom

Edinburgh, United Kingdom

I worked as a Procedure Transformation and Script Coordinator within the Project Teams at HSBC.This wsa a key role with a broad remit across the banks UK contact centres carrying the responsibility for reviewing and rewriting defined procedures. I was part of a team tasked with rewriting 2500 of the contact centres procedures into a new design format, implementing improvements and changes where required.We aimed to contribute towards a £1m sustainable save to the bank through reduction in compliance related errors and time required to run through the procedure process.Using my proficient HTML coding skills I built the procedures on a CMS program. Once complete these were reviewed with stakeholders from the relevant business area along with representatives from Risk, Fraud, Legal and Compliance before being signed off and set live.A post implementation review and impact assessment was conducted after every procedure was set live.

Edinburgh, United Kingdom

This role involved me having to provide a well rounded relationship management service to our top tier Premier clients. More specifically enabling them to conceive, plan and realise their ambitions through in depth research and discussion of their lifestyles, values and aspirations. Dealing with high value customers requires me to provide a tailor made service taking into account their individual complex needs.Working with high net worth clients with greater needs meant that it was key to provide a more hands on service that took into account the complexity of their current and future needs. It was with this in mind that it became imperative in this role that I ensured my knowledge of the industry was completely up to date ensuring that my portfolio of clients could be made aware of changes which could have an impact on their financial affairs.I aimed to maintain the relationships that I had established through regular contact and by delivering a personalised service. This ensured that my customers were confident that I understood and fulfilled their needs. This allowed me to achieve a repeat business customer base that, coupled with new customer acquisition, allowed me to produce a high level of performance.

Edinburgh, United Kingdom

I was a key member of staff where risk management was a crucial aspect to the role. I ensured FSA compliance was consistently met and quickly addressed issues with staff to mitigate any future risk. Strong communication skills were demonstrated consistently to ensure that Relationship Officers were up to date for business continuity.The role drew further on my strong people management and communication skills to provide support to the team managers via performance improvement tools such as SMART goals appropriate to a team and individuals. The latter included time spent creating and developing personal improvement plans for individual based training and support.As a result of effective and appropriate coaching capabilities I undertook additional supervisory responsibilities in the role of supporting the Relationship Officers with their career progression. This included management of their personal growth to progress their skills. A large part of this role was to share best practice with colleagues thus supporting the wider departmental needs including maintenance and distribution of training materials. This was a customer focused environment where it was necessary to drive sales performance and was proven that this is possible through the provision of excellent coaching and training to staff.I am a focused team player with excellent organisational skills. My personable approach and outgoing nature is shown in my ability to deliver with courageous integrity by being quick to establish rapport with my colleagues. Working within the values and business principles that HSBC embodies is demonstrated and recognition of this I was nominated seven times in 2011 for the HSBC People’s Choice Monthly Award and a further two nominations in 2012. I won the Award at a departmental level in January 2011 and subsequently for the site in Quarter One 2011. I was then one of four employees to be nominated for the HSBC People’s Choice of the Year 2011.

Edinburgh, United Kingdom

This role utilised strong analytical skills to enable detailed investigation into resolving customer enquiries to their satisfaction. It is a fast-paced, customer focussed environment that drew on the skills gained in previous employment with a different industry, but I was able to adapt quickly. With excellent communication skills, I was consistent in bringing a successful outcome whilst remaining realistic in setting the customer expectations. Effective management of my work load and delivery in a professional manner on a daily basis lead to regularly positive feedback from line management during this period.Skills strengthened during this role were in conducting inbound calls with a varied client base, drawing on a motivated approach to making outbound calls to customers and liaising with internal departments at all levels. Each of these aspects required a confident and professional manner whilst ensuring that business process was followed to conclusion for each customer. I have a proven ability in evaluating quickly when taking ownership of customer issues and managing whilst maintaining customer focus.

Edinburgh, United Kingdom

This role drew on my excellent communication skills in carrying out door to door cold calling where the objectives were to sell key business products that Telewest were establishing in specific target areas. These products were varied and it was necessary for me to establish a quick rapport with the potential customer and evaluation what was a realistic product from single items to bundle packages. My success in this role was recognised with repeated performance related bonuses which are a direct result of my ability to negotiate in a wide variety of situations whilst ensuring the company's goals were met. This required strong time management and organisational skills particularly in the conversion rate of introductions to sales and the administration aspect of each transaction. Compliance with data protection and credit referencing guidelines was a key commitment to ensure credibility to the company and industry.

Hnc, Business Administration And Management

Education record