David Ingram

David Ingram Email and Phone Number

Business Owner & Entrepreneur | AI/ML/NLP | Healthcare | Rev Cycle | Crypto @
David Ingram's Location
Greater Tampa Bay Area, United States, United States
David Ingram's Contact Details
About David Ingram

Proven Track record of double-digit growth across several industries: Healthcare, Financial Services, Revenue Cycle Management, Cryptocurrency, Health & Wellness. 16 years in Product Management, 24 overall Implementing Agile Methodologies, Lean Product Life-Cycle, Strategic Road-mapping, User-centered Design, Leading engineers and Data Scientists in SaaS, PaaS, AI, Machine Learning (ML), Natural Language Processing (NLP). - Growth-oriented product & marketing leader with track record of consistently producing double-digit growth and supporting strong operating margins across a variety of business environments.- Exemplary track record in developing industry-leading products, services and data analytics solutions for healthcare, financial services and sales outsourcing organizations over 24-year career that includes start-ups, small businesses as well as established multinational enterprises. - P&L and product line owner for businesses ranging from $4M to $250M annual revenue. Recognized for leadership and results growing customer relationships, product innovation and strong product go-to-market strategy and execution.- Success in M&A activity and strategic partnerships to extend product strategy and reach in the market, including identifying targets and conducting effective due-diligence.- Passionate about building collaborative relationships across teams and uniting stakeholders with a shared vision. Very strong working relationships with Sales, Services, Data Sciences, Engineering, Customer, Marketing & Implementation teams as well with a variety of levels of executive leadership.- Experienced at implementing Lean Product Life Cycle & Agile Methodologies, Strategic Road-mapping, User-Centered Design and SaaS. Growing, managing and mentoring teams to extend the company vision for revenue growth.- Not afraid to roll up my sleeves and get in the trenches to understand the depth and complexity of the issue, developing systems and best practices & leading by example while simultaneously communicating effectively with executive leaders and stakeholders.

David Ingram's Current Company Details
Freedom Mining, LLC

Freedom Mining, Llc

Business Owner & Entrepreneur | AI/ML/NLP | Healthcare | Rev Cycle | Crypto
David Ingram Work Experience Details
  • Freedom Mining, Llc
    Founder
    Freedom Mining, Llc 2017 - Present
    Freedom Mining, LLC is a $2M privately owned Cryptocurrency mining small-business that I founded with a facility in New Port, WA.Founded the company to support and process transactions on the Bitcoin, Litecoin and Ethereum blockchains.The first mining facility established in Pend Oreille County, Washington utilizing green energy (hydro power) to advance digital currencies and public blockchains.Raised funds from investors, designed the infrastructure and over-saw the buildout. Hired & Trained an on-site manager to take care of the day-to-day operations, I participate remotely as needed (<5% of the time)
  • Wolters Kluwer Health
    Senior Director Of Product Management
    Wolters Kluwer Health Jul 2018 - Jan 2022
    Waltham, Ma, Us
    Lead Product Management for Wolters Kluwer HL, a SaaS-based business, turning around 5 years negative revenue growth with strongest growth in 10 years. End-to-end responsibility covering product strategy, innovation, GTM, commercialization, ongoing product health and maintenance, requirements writing, leads cross-functional teams and ensures alignment across all stakeholdersOwns product vision, business prioritization and roadmap; develops business cases and advocates for investment as needed, which includes partnering with Marketing and Engineering teamsSpends time with clients capturing VOC and applying design thinking principles to understand their needs; works with product development teams writing detailed requirements to define solution intent and high-level capabilitiesParticipates in Agile ceremonies, influences Objectives and Release content via prioritized Features and Enablers. Has scope of authority for setting priorities; establishes feature acceptance criteria and jointly accepts as done with Product OwnersNotable Accomplishments:-Joined when business was in 5 consecutive years of negative revenue growth, and after re-imagining the products into a Solution Landscape & re-launching to the market, we delivered the highest positive growth in 10 years. Revenue growth was the highest across the entire Health division.-New product we designed and commercialized using AI, Machine Learning (ML) and NLP landed the largest client deal in 9 years-Implemented new Product Development Life Cycle process to include all Stakeholders in the prioritization process, drive collaboration across teams & ensure product investment was aligned with company vision-Implemented full Agile Product Development methodologies and built Product team to improve our speed to market-Implemented User-centered design Methodologies and built UX/UI team to improve our product design and customer acceptance-Lead Expansion into Risk Adjustment and Quality Measure space
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  • Wolters Kluwer Health
    Product Management Consultant
    Wolters Kluwer Health Jun 2017 - Jun 2018
    Waltham, Ma, Us
    Consulting engagement with the Wolters Kluwer Health Language business to lead the go-to-market launch for the new Reference Data Management (RDM) solution and to rebuild and professionalize the Health Language product launch/go-to-market protocols including developing product launch checklists, market messaging and positioning statements, sales training and internal support and Services training protocols.Notable Contributions:- Developed, documented, launched and trained the Health Language organization with a framework for launching solutions to the market.- Coordinated and led the launch of the strategically important Reference Data Management solution which required working collaboratively across Product Management, Marketing, Sales, Professional Services, Technology and PMO teams. The solution was successfully launched at the 2018 Healthcare Information and Management Systems (HIMSS) conference.- Crafted a Comprehensive Bundled Solution which included Content, Software and Professional Services.- Reference Data Management has received strong market and competitive interest. Lead generation efforts have produced hundreds of leads and the solution has produced new customer wins, positioning Health Language positively in the Provider and Health Plan markets. The consulting effort and results have been widely praised by Health Language leadership, sales and numerous departments.
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  • Symbiotic Fitness, Inc.
    Founder & Ceo
    Symbiotic Fitness, Inc. 2012 - Jul 2018
    Symbiotic Fitness is a $4M privately owned health and wellness consumer-direct marketing organization.I co-founded Symbiotic Fitness with my wife Kate and guided it from a startup position to a highly profitable, $4M revenue organization before transitioning day-to-day management to family members. In my capacity as CEO, I developed products, led Marketing efforts and led a team of high-performing sales representatives. Notable Contributions:- Successfully launched 22 products and services (this includes workout programs, supplements, cleanses and other consumables). - Built a team of Sales Reps across the U.S. and Canada, including Training and Mentoring program that resulted in a high performing team.- Featured in Success from Home Magazine, August 2013 edition highlighting my success in helping so many people with their health and wellness, as well as my path to financial freedom. - Asked to speak & train at annual Beachbody health & wellness conference 4 years in a row, where I was presented with several awards for helping others with their health and wellness. - Developed online web and social media presence to generate a steady stream of sales leads, then outsourced this to our team in Philippines.
  • Experian
    Sr. Director Of Product Management
    Experian 2007 - 2012
    Costa Mesa, Ca, Us
    Business leader for $65mm annual revenue line of business with strong double digit growth year over year. Directed product management, marketing, sales training and customer clientele in verticals such as Healthcare, Financial Services, Credit union and Utilities). The ability to Lead Strategic vision of the business, execute on it, to be customer focused while supporting Sales in the field. Became the genesis for Experian Health, which grew to $450mm in revenue.Notable Contributions:-Identified, repositioned and packaged existing assets, products and services in a more commercially market friendly way that drove adoption and organic growth.-Built two new product lines (Advantage and Triggers) that have generated in excess of $250M in revenue since launch.-Developed and managed new distribution channels with system providers, third party vendors and competitors that significantly increased Experian’s market share. -Developed and supported the company’s first healthcare partner, customer and product line, which led to the formation of Experian Health business unit-Managed Product lines that led global growth for Experian for a 2 year period during economic downturn and was the top North American growth product line for 4 of the 5 years that I was with the organization.-Developed and launched the industry’s first healthcare risk score.-Earned North American Product and Marketer of the Year award in 2010 for innovation and growth contributions.
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  • Bca Financial Services
    Director Of Information Technology
    Bca Financial Services 2004 - 2007
    BCA is a niche healthcare industry leader who provides large health systems consulting, outsourcing, billing and revenue services nationally. Since 1944, BCA has not only provided results for their clients, they have been leaders working proactively on legislative initiatives for the betterment of the industry.Executive leader at one of Southern Florida’s top Healthcare Revenue Cycle Management organizations. Led company through major transformation, resulting in double digit growth each year. Directly Managed Operations and IT teams totalling 35 FTE. Notable Contributions:- Directed strategic growth initiatives on a $300mm+ Healthcare Revenue Cycle Management portfolio- Turned stagnant revenue growth into double digit increases on $40mm in annual revenue- Implemented new operational business efficiencies resulting in increased profit of 18%- Directed expansion of business and relocation to new facility, including all IT and security infrastructure- Managed Relationships with Top Clients
  • Marcom Technologies
    Director Of Product Support
    Marcom Technologies 2002 - 2004
    (Euronext Paris: TEP) Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. Teleperformance has 223,000 employees across 350 global locations and revenues of $4.72B.Led product support & customer engagement. Our core focus was Outsourced Sales & Customer Service solution in the Insurance Payer and Financial Services markets. Supported Contact, Technology and Analytics solutions with a focus on customer efficiency and list management. Directly Managed team of 6 FTE. Notable Contributions:-Directed Strategic Planning with operational staff to set operational policies to boost revenue and efficiency.-Established and managed relationships with key clients such as: Sallie Mae, Aetna, UnitedHealth Group, Cigna, DanTom, First Data, Western Union, Ontario Systems, MasterFiles, LexisNexis, AccuRint, Experian, etc..-Managed Complex projects including: Design and implementation of dialer/host system integration, including design of agent interface for new predictive dialer. (Developed core intellectual property that drove great cost efficiency and grew new revenue streams)-Oversaw Product Support and Client Engagement for multiple State-side facilities as well as an offshore location in the Dominican Republic-Implemented new Analytics initiative that determined optimal allocation of resources to increase revenue and forecast needed resources for client growth
  • Machol & Johannes, Llc
    Director Of Support Services
    Machol & Johannes, Llc 2002 - 2002
    M&J was the fifth largest law firm in the U.S. focused on financial services, revenue cycle management, debt buying and legal cases. M&J launched, a debt purchasing division that served both local and national accounts in 2001 and was sold in. Recruited by investors to turn around an underperforming business. Planned and directed all support functions, IT, Client Servicing and Administrative for a portfolio of more than $10 billion. Purchased large debt portfolios from Fortune 100 banks and serviced the portfolios. Directly Managed several teams totalling 18 FTE.Notable Contributions:- Turned around the business from losing money to increasing year-over-year revenue 15%. Both businesses regained profitability; EBITDA improved from -12% to +23% on an annualized run rate basis.- Rapidly executed on strategic plan to transform and grow the business. This included not only establishing the policies and strategies but the actual implementation of resources to achieve those goals.Implemented Enhanced Analytics used to boost revenue and optimize allocation of resources for improved business efficiency. - Managed relationships with new clients including onboarding largest new client in company history.- Directed the expansion of call center infrastructure to facilitate revenue growth and optimization of resources.
  • Outsourcing Solutions, Inc/Jla Healthcare
    Systems Analyst
    Outsourcing Solutions, Inc/Jla Healthcare 1998 - 2002
    OSI was one of the largest business process outsourcing (BPO) companies in the world. OSI offered a variety of billing, recovery, revenue cycle management and consulting services for the healthcare, financial services, public sector, automotive, telecommunications and utility industries. OSI generated approximately $750M in revenues and have been acquired by the NCO Group.Ensured optimal workflow and resource allocation for Revenue Cycle Management for key clients including: American Express, Nissan Motor Acceptance Corp, Citigroup, Bank One, John C Lincoln and St. Joseph. Directly responsible for analyst functions in Tempe, AZ, Phoenix, AZ, Beaverton, OR, Lehigh Valley, CO and Aurora, CO.Notable Contributions:- Developed and implemented best practices to ensure optimization of resource allocations tied to competitive and financial objectives were achieved.- Implemented new analytics reporting solutions to assist operational management team with tracking of agent performance, goals, and profitability.- Trained and coached call-center agents in the usage of predictive dialers & host systems. - Planned and coordinated the purchase and implementation of call center hardware and software.- Forecasted and recommended upgrades of data & dialing capacity at multiple facilities to allow for revenue growth and onboarding of new clients.

David Ingram Skills

Leadership Customer Experience Direct Marketing Product Marketing Sales Process Strategic Partnerships User Experience Testing Health And Wellness Executive Management U.s. Health Insurance Portability And Accountability Act Agile Project Management Revenue And Profit Growth Lean Startup User Experience Software As A Service Brand Awareness High Performance Teams Business Analysis Agile Methodologies Competitive Analysis Team Management Mentoring Agile Application Development Strategic Planning Strategy Product Lifecycle Management Lean Product Product Life Cycle Marketing Healthcare Information Technology Cross Functional Team Leadership Business Process Product Management Lean Ux Enterprise Software Requirements Gathering Business Strategy Customer Acquisition Customer Engagement Management Product Development Software Development Life Cycle Informatics Software Development Analytics Machine Learning Strategy Execution Integration

David Ingram Education Details

  • Pepperdine University
    Pepperdine University
    Business

Frequently Asked Questions about David Ingram

What company does David Ingram work for?

David Ingram works for Freedom Mining, Llc

What is David Ingram's role at the current company?

David Ingram's current role is Business Owner & Entrepreneur | AI/ML/NLP | Healthcare | Rev Cycle | Crypto.

What is David Ingram's email address?

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What is David Ingram's direct phone number?

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What schools did David Ingram attend?

David Ingram attended Pepperdine University.

What skills is David Ingram known for?

David Ingram has skills like Leadership, Customer Experience, Direct Marketing, Product Marketing, Sales Process, Strategic Partnerships, User Experience Testing, Health And Wellness, Executive Management, U.s. Health Insurance Portability And Accountability Act, Agile Project Management, Revenue And Profit Growth.

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