Account delivery throughout the south-west. Building and maintaining productive relationship with customers, acting as main point of contact for customers regarding business service issues, questions and concerns. Develop and maintain service delivery plan and strategic account plan. and perform customer negotiations as and when needed.

My day to day role was to oversee a team of Managed Services/Sales Advisor's to ensure brigades and emergency services had enough PPE (Personal Protective Clothing) at their disposal. I oversaw all UK sales enquiries to ensure manufacturing deadlines were met, answering all queries; quote all UK requests for PPE from oil refineries, ships, airports and brigades. Booking the hire vans for servicing, booking replacement vehicles when breakdowns occurred. I took over the roll in producing… Show more My day to day role was to oversee a team of Managed Services/Sales Advisor's to ensure brigades and emergency services had enough PPE (Personal Protective Clothing) at their disposal. I oversaw all UK sales enquiries to ensure manufacturing deadlines were met, answering all queries; quote all UK requests for PPE from oil refineries, ships, airports and brigades. Booking the hire vans for servicing, booking replacement vehicles when breakdowns occurred. I took over the roll in producing technical specification sheets from the technical department. This enabled my team and other teams within the organisation to send customers technical information by return of e-mail request, improving the customer experience. I also updated the company ICP (Integrated Clothing Project) catalogue and PPE Safety posters on a regular basis. Show less

This position gained me 95% customer satisfaction in a mystery shopper experience. The highest within the group.

Overseeing all departments including the body shop and workshop, parts department/shop & warranty service department with 25 + team members. My Key responsibilities were: Budgets, KPI’& Sales targets, HR, Health & Safety. Building customer service teams to offer the best service in the industry meeting customers face to face daily and offering quality customer service. Following a long period of change, I along with my team beside me, turned the workshop efficiencies from 32 to 85%, by… Show more Overseeing all departments including the body shop and workshop, parts department/shop & warranty service department with 25 + team members. My Key responsibilities were: Budgets, KPI’& Sales targets, HR, Health & Safety. Building customer service teams to offer the best service in the industry meeting customers face to face daily and offering quality customer service. Following a long period of change, I along with my team beside me, turned the workshop efficiencies from 32 to 85%, by simple but effective organisation, mentoring and allowing the team to self believe. Show less

Managing a very busy customer service office/parts department, supplying a network of retailers, and service centres and numerous trade customers in the leisure industry along with production supply. I had a team of 11 members, 7 picker/packers working in the warehouse, 3 office staff and 1 office supervisor taking orders advising customers & dealing with requests. Responsible for sending parts to the leisure industry network, anything from a set of upholstery buttons, to a back or front panel,… Show more Managing a very busy customer service office/parts department, supplying a network of retailers, and service centres and numerous trade customers in the leisure industry along with production supply. I had a team of 11 members, 7 picker/packers working in the warehouse, 3 office staff and 1 office supervisor taking orders advising customers & dealing with requests. Responsible for sending parts to the leisure industry network, anything from a set of upholstery buttons, to a back or front panel, axle, or roof light, sending out in excess of 1350 varied parts per week via two national couriers. I was also responsible for keeping track of multi products, updating new products as and when they were renewed, rotating stock levels of around 2800 different items.I was also tasked with commercial and financial running of the after sales department writing weekly reports for the directors meetings, and taking on responsibility for all aspects of HR & Health and safety. Show less