David Isaac Email and Phone Number

Customer service agent who's responsibility it is to analyse a customer's situation and offer solutions to their financial difficulties. Due to my high quality call stats I have also been given extra responsibilities:-• Training of other agents on outbound calling campaigns alongside mentoring them via call listening. • Critical evaluation of accounts to ensure procedures are being followed as per legal requirements.

Accomplished manager overseeing a team of 30 employees in a fast paced, high pressure restaurant, cafe and bar resulting in regular returning customers and continued growth. • Accurately counted, calculated and recorded all cash and debit card transactions on a daily basis for grab 'n' go, bar and restaurant. • Training, mentoring and motivating staff to deliver a high quality customer experience.• Responsible for daily and weekly inventory as well as reconciling inventory discrepancies.

My main responsibility was to process 50 applications daily for the governments Help To Buy scheme enabling people with limited savings a means to owning their first home. • Auditing Final Stage documentation with a success rate of 99%.• Ability to perform as an individual or team leader by being a role model who trained and mentored staff to deliver results in a high quality team focused environment.