David J. Devine Email & Phone Number

Boca Raton, Fl

· Resolve Upgrades escalations through Salesforce database and coordination with various departments to resolve complex issues within a two day turnaround time· Monitor and analyze activities of Upgrades team, ensuring volume of work produced meets and exceeds service quality standards· Monitor and tracking team performance, along with answering and solving team issues· Run and analyze exception report and TS223 to ensure contracts flow through to AS400 interface and are processed properly· Quality Assurance of team’s work including documentation and instructing team of proper procedures· Critical thinking and problem solving

Boca Raton, Fl

· Responsible for posting and reconciling ACH, Ebox/Lockbox, Credit Card payments during the morning settlement· Resolve A/R escalations through Salesforce database and coordination with various departments to resolve complex issues within a two day turnaround time· Complete vouchers for check refunds for mortgage department and owners· Research and process PPP refunds, saved points fee, travel charges, TP rental points, and select connection fees· Process Arda upload and complete exception report· Process Axis payments for accounts set up on payment plans· Process A/R write offs for transfer of ownership· Complete Encore maintenance fee redemptions· Month end reconciliation for assigned resorts to assist with accounting department· Reconcile bonus time taxes and charges at month end

Boca Raton, Fl

· Coding Bankruptcies into AS400 software· Processing Bankruptcy discharges and waiving fees when applicable· Owner Transfers including determination of credits and gap charges, syncing billing charges to anniversary date.· Handling Database Escalation owner issues within a 24-48 hour timeframe· Processing Terminations obtained from deedback reports· Sorting, researching, and entering in credit card/banking info to AS400 per Travelers Plus Documents.· Providing support to the Accounts Receivables, Upgrades and Legal Department

Boca Raton, Fl

· Scanning Daily Sales received from Accounting within a 24 to 48 hour timeframe. 75 Files per day minimum.· Scanning Trailing Documents, Club Service upgrade documents, Daily Bags from Payment Processing and Sales Accounting Batches· Verifying scanned documents for filing in the Synergy system· Creating new loan file folders and assisted with general clerical support· Filing of voice recordings

· Accounts payable, utilizing Epicor software for 8 companies· Code invoices to general ledger· Enter, cut and process checks· Form 1099 implementation and preparation· Set up and managed vendor accounts and relationships· Assist with bank reconciliations· Assist with payroll using ADP· Filing, copying, scanning, sorting mail and using postage meter· Use of Excel in creating and updating spreadsheets

Started profitable online business from scratch, including advertising; selling; developing legal forms; packaging; shipping and interacting with customers.

Duties included cashier, inventory stocking; inventory unloading; assisted and interacted with customers. Managed and maintained Photo Lab.

Certificate In Accounting Operations, Accounting

Education record