David Lavoie Email and Phone Number

Lead the Americas Sales Engineering team, designing solutions to integrate the Radianz Global Financial Extranet, sub-microsecond Ultra Low Latency, and Managed Data Center offerings into customers' on premise, cloud, and hybrid networks. Strict 100% uptime and latency SLAs delivering mission critical data for financial firms worldwide.• Manage annual revenue of over $60M and 10% annual growth target• Responsible for 14 of the top 20 largest global accounts from pre-sales through delivery and ongoing support• Support 21 medium and small accounts, working to grow revenue and adoption of the Radianz product suite• Assigned to high touch and sensitive accounts that require top tier technical ability and tactful handling• Establish and maintain relationships to preserve revenue, drive new sales, and foster partnership and loyalty• Take over accounts that need a relationship rebuilt or technical redesign to re-establish trust and revenue growth• Consult on major projects, deals, and RFPs across the entire global account estate• Collaborate with product team to design new products or update existing ones to meet changing industry needs• Leverage 22 years of industry and technical knowledge to instill confidence and differentiate from competitors• Work with sales to formulate detailed plans to win large new bids and capture existing business from competitors• Use comprehensive knowledge of accounts and customers to help sales team develop tailored selling strategies• High focus on public cloud (AWS, Azure, GCP), often assisting customers with learning the cloud environment• Utilize understanding of common financial applications and protocols to fit solutions to specific customer needs• Assist with ongoing design of worldwide Cisco/Juniper MPLS core, edge, and customer premise network tiers• Guide teams on new products, processes, and practices; assist with complex designs and presentations

• Manage and lead long term, high visibility customer projects involving multiple teams throughout the company• Run extensive internal programs optimizing infrastructure to reduce cost, increase margin, and manage lifecycle• Escalation point to solve complex, time critical issues including writing and deploying emergency configurations• Train new members of the Sales Engineering, Sales, Delivery, and Relationship Management teams

• Emphasis on selling managed services with secondary concentration on infrastructure and hardware• Integrate complex multicast feeds from exchanges and data providers into the Radianz offerings• Lead whiteboarding and deep dive sessions with customer and internal technical teams• Work with delivery teams on systems and processes to improve customer experience and accelerate new revenue• Establish standards, policies, documentation templates, and tools to improve efficiency and customer support

• Present products and designs to customers and their senior management in face to face and virtual sessions• Create and maintain detailed engineering diagrams and documentation, both internal and customer facing• General support of the sales team to assist with any aspect of winning new revenue • Gather and validate technical requirements; present detailed specifications to engineering and delivery teams

Lead member of team responsible for the design, deployment, and maintenance of the Fidelity global Cisco LAN/WAN including internet and extranet connectivity.• Implemented market data and order execution connectivity via direct lines and multiple extranet providers• Designed and implemented five new distributed gigabit extranets using Cisco, Juniper, and Checkpoint• Migrated 100+ partner connections to new extranets; worked with each company to secure and standardize• Designed/redesigned and implemented 12 office sites with 100+ Cisco 6500 switches with MSFC2 routing• Designed and implemented pure Layer3 Campus/Distribution Tiers to increase reliability/simplify support• Designed and implemented Cisco (Pure IP) and Avaya (Hybrid) Voice over IP including QOS/COS• Involved in design, deployment, and operation of corporate load balancing service using F5 BigIP and 3DNS• Involved in deployments of Multicast, ATM, Packet over SONET, Wireless, Distributed Sniffers, and IDS/IPS• Consultant to other business units to architect solutions for upcoming projects, many were non-disclosure• Trained engineers, operations, and support staff on standards and best practices, assisted with support escalations• Involvement with various storage, application, database, communication, quote feeds, and trading systems

Deploy and support 80+ node computer network including all attached PCs (Windows). Administer Microsoft Exchange, Web, and File/Print servers. Administer Nortel phone system. Support any/all IT functionality throughout the company.