David Sobczak Email & Phone Number

Dearborn, Michigan, United States

In addition to my duties as a contract employee, I provided systems analysis for real time quality data systems in support of the I4 and Niche engine assembly lines (QLS-CM). Primary support of PLC backup software (MDT AutoSave). Troubleshoot, support and repair plant floor data collection applications. Backup analyst for real time plant floor production systems FIS which measures the efficiency of production, tool management (GTS/v), SFR, as well as network operations and server support. Administrate TWOS time keeping applications. Resolves IT Incidents and Service Requests, provide customer service that enables business outcomes. Champion of the team’s Rally (agile) software. Provided support to other Ford operations at the New Model Program Development Center (NMPDC) and the joint venture with Detroit Chassis.

Southfield, Michigan, United States

Afternoon shift lead between Powertrain Operations (Dearborn Engine and Woodhaven Forging Plants) and Vehicle Operations (Dearborn Stamping, Dearborn Diversified Manufacturing and Dearborn Tool & Die Plants). Provided emergency support for the Romeo Engine Plant. Supported and resolved plant manufacturing and non-manufacturing issues, including Office software, printers, plant floor systems and local web pages with zero production loss. Responsible for telephone and paging services at Dearborn Engine and Woodhaven Forging plants.

Detroit, Michigan, United States

Represented Mack Avenue on corporate Best Practices weekly review meetings and continuously reviewed, documented, implemented improvement processes and procedures. Created network documentation for the local environment in the plant’s operations manual. Troubleshot, installed, repaired, replaced and maintained connectivity for file servers, work cell controllers, PCs, laptops, printers, barcode scanners, in-plant pagers, Andon boards and other peripheral devices. Coordinated site testing and validation of corporate software rollouts and upgrades. Systems administration of Active Directory and Novell environment. Supported LDAP for synchronization of user accounts.

Troy, Michigan, United States

Participated in implementing new paperless process, resulting in streamlined operations.Enhanced customer-satisfaction ratings by expediting fulfillment requests and ensuring a high degree of accuracy.

Wilmington, Delaware, United States

Performed strategic assessment of clients’ current IT Capabilities, including hardware, software and personnel issues as well as analyzing future needs.Provided custom application programming and software review and evaluations

Livonia, Michigan, United States

Measured the Help Desk’s effectiveness and efficiency within the user community and provided yearly review of Help Desk tools. Made technology recommendations.Presented monthly status reports to the IT Management Team and responded to questions from groups of managers, customers and employees of the organization.Monitor log/call escalation.

Troy, Michigan, United States

Directed, coordinated and managed the Information Technologies Support Center’s activities.Quickly and effectively resolved customer challenges.