David Wu Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

• Part of the SAP STAR (Student Training and Rotation) Internship where I rotated across Pre-Sales, Strategic Services and Transformation Services throughout my internship• Worked within the Digital Transformation Office under the Chief Innovation Architect toprovide engaging demo’s for both internal & external clients as well as Partners• Contributed to the Strategic Services team reporting directly to the Enterprise Architect in Sydney• Analysis of Business Models, Process Maps & other reference documents to create diagrams and visualisations of data to assist in Strategy Planning for clients• Worked within the Platform & Technology Team to deliver demos, provide material and provide insight on key solutions such as SAP Analytics Cloud and SAP Cloud Platform• Provided support on Marketing events such as Gartner Data and Analytics Summit by building a Chatbot with SAP CAI to compliment and support SAP Analytics Cloud Demos• Worked within the Business Transformation Services team delivering Capability Maps, Roadmaps and Architect services to clients.

• Organise and direct listings for the Web store, Amazon & eBay Account for the company (Need1)• Troubleshoot IT devices and record faults before listing sales• Ensure products and listings are compliant to standards and terms and conditions by eBay

North Ryde

• Providing Level 3 Service Desk Support to over 80 clients including Department of The Environment & Perpetual Finance• Ensuring timely and accurate updates to the clients as to the status of an incident or requestthroughout their lifecycle• Monitoring, tracking and managing incidents and requests through their lifecycle ensuring retentionof ownership• Maintained a 100% Quality Assurance Satisfaction for duration of employment

North Ryde

• Provided Customer Service support for Service NSW, E-Toll & Point-to-Point Transport NSW • Logging & Ticketing using Salesforce of customer inquiries, escalations and payments• General troubleshooting for services on ServiceNSW• Maintained 100% rolling QA

• Office all-rounder, including compiling and delivering educational material for clients• Consultation on utilisation, management and delivery of MailChimp Campaigns• Directing, Filming and Setup Video equipment for educational materials for clients• Collaborating on Digital Media Projects for educational material for clients• General IT troubleshooting tasks for office equipment

• Dispensing medication for patients and counselling patients on the use of medication• Ordering inventory and merchandising for the store• Staff management tasks such as allocating daily tasks for employees• Resolving customer complaints and feedback• Placed in a management position after 7 months

• Point Guard for Ryde Bulls Youth League Mens Division 2 Team in 2012-2013• Represented Australia and the Ryde Bulls Basketball Organisation in North Carolina, USABasketball Tour in 2013• Head Coach for Ryde Bulls U16 Boys Division 2 Team – 2013-2014• Skills Coach for Ryde Bulls U12 – U18 Boys & Girls – 2013-2014

Head coach for various age groups & divisions

Bachelor Of Science In Information Technology, Wam : 78.17 | Gpa : 5.88

Majoring in Business Information Systems & Interaction Design

Bachelor Of Pharmacy - Bpharm, Pharmacy