David Jack Email & Phone Number

Remote

Malvern, Worcestershire, United Kingdom

Headed network transformation projects throughout the EMEA Region for an international clientele. At IDS INDATA, my core responsibility was to coordinate network infrastructure and security assignments for multinational clients. It is worth mentioning that I oversaw network refresh and cabling projects across EMEA Region for an international clientele.Furthermore, I conducted office relocation projects across the EMEA Region for an international clientele. Led MS-Teams rollout and GCSS IPT projects across the EMEA Region for an international clientele.My accomplishments within this role are the following:• Successfully delivered Network Access Control Projects across EMEA Region as part of an established customer program.• Successfully delivered Network Infrastructure Deployment and Refresh projects.• Successfully delivered Network Cabling projects• Successfully delivered Office Re-Location projects

Home Based

Transition Management and Project Management of transitions and projects.• Owned the Operations service transition plan, ensuring that all of the required activities (contract review, due diligence, service design, client consultation, oversee technical solutions, process and procedure development and documentation, implementation etc.) are undertaken to allow the smooth transition from the sales / project teams into all Operations delivery functions.• As a senior member of the team actively supported team managers and colleagues in resolving key client transition issues.• Responsible for exploring opportunities to consolidate, centralise, and eliminate duplication etc. at all times. • Reviewed against contractual commitment, agrees and approves, then ensures all Operations Operational Acceptance Criteria have been met, raising exceptions as appropriate. • Managed business risks/issues associated with the transition and highlights any relevant to the Operations senior management team.• Acted as the conduit for all communication around the service transitioning into Operations ensuring all parties, including the senior management team, have the necessary timely information. • Worked closely with ITS Client Management to ensure that all aspects of the ITS Operations delivery is in line with the contractual commitments and is providing proactive operational support to the account. Identifies changes to customer requirements and ensures, where feasible, service alignment.• Delivered weekly status and risk reports for all transitions assigned.• Organized and chaired transition meetings with lines of service and delivery teams for regular updates and risk reviews.• Ensured comprehensive Operations Operational Acceptance Criteria adherence, identifying exceptions when necessary.• Identified changes in customer requirements, guaranteeing feasible service alignment.

Home Based

Technical and Business Assurance of IT projects and bids for the Distributed Services (DS) Division of Capita IT Services for their new clients and also Capita Local Government Services remote processing connections.• Responsible for ensuring the technical integrity of a client’s process's and systems are monitored and maintained through a detailed understanding of the client, their environment and technological roadmap.• Responsible for building a relationship with the clients ICT unit, assisting in the development of business cases/costing and liaising with the wider Capita teams on any new development activity. Key activities included providing high level technical design docs, key activities required to deliver a technical solution, associated costs, and ensuring new solutions meet both client and DS requirements.• Took a leading role in the change process and approved all changes for aligned clients, assuring the technical and practical suitability for each client.• For assigned clients, owned service issues escalations and P1’s in conjunction with delivery teams, where environments had been transitioned.• Responsible for proactive contribution to Service Improvement initiatives.• Responsible for the provision of high quality IT solutions for remote and office based users.• Worked effectively with 3rd Party Suppliers to resolve client issues.

Derby And Ruddington

Management of the Distributed Services Project Team, providing the project management of projects.• Responsible for managing a team of project analysts (6FTE) including objective setting, performance management and delivery of appraisals• Through effective management of the team successfully delivered a large number of system change, application change and infrastructure projects• Attended service reviews with the clients and presented status reporting on each project including the discussion of any risks and issues identified.

Coventry, United Kingdom

I worked as Project Manager on various IT Projects within the London Congestion Charging Implementation Project.

Coventry, United Kingdom

I setup and managed the Desktop Support Team for the London Congestion Charging buildings in Coventry, supporting 1000+ Capita staff.

Derby, United Kingdom

Worked as a Project engineer supporting Derby City Council PC's and Servers.

Leicester, United Kingdom

Worked as a Technical Support Analyst supporting NT4 Workstations and applications

Edinburgh, United Kingdom

I managed the Bank of Scotland PC Support Team

Tokyo, Japan

I worked for IBM in Tokyo, training the support staff (T1/T2/T3) at JP Morgan Bank in Tokyo in support of NT4 Server and NT4 Workstation

Edinburgh, United Kingdom

I provided support to Scottish & Newcastle Breweries for their servers and workstations

London, United Kingdom

I worked as a Technical Support Analyst supporting workstations and servers

Glasgow

I worked as a Technical Support Analyst supporting workstations and MS Access applications

Edinburgh, United Kingdom

I worked as a Hardware Engineer supporting PC's and Terminals and Printers

Edinburgh

I worked as a Hardware Engineer supporting PC's, Printers and Terminals

Glasgow

I worked as a Hardware Engineer building custom PC's

Stirling

I worked as a Hardware Engineer

Aberdeen

I worked as a Hardware Engineer supporting PC's, Printers, Terminals, Monitors for BT (North) and for MOD (North)

Stirling

I worked as a Hardware Engineer supporting PC's, Terminals, Printers, Monitors and Plotters