• Collaborate with team members and business partners to conduct research to identify opportunities for improvements regarding software technology for presentations to senior management to enhance/ensure successful mentorship programs on a national basis• Responsible for the development of comprehensive monthly Quality Assurance audits of the HRIS system to demonstrate that information produced by the database is accurate and current for internal business partners and senior management.• Successfully manages the creation of organizational educational materials in video and written formats to provide a comprehensive system/resource overview to new and existing staff personnel.• Manage / facilitate operational functions of regional and national offices by managing vendors to ensure that they are performing successfully and comply with contractual agreements• Frequently participates in interviewing, hiring, and orientation activities to enhance onboarding experience of new employees to cultivate employment success• Successfully manages the multi-million dollar payroll of the organization, 401k & Benefit contributions, and Federal/State/Local Tax Deduction Reports.

• Oversaw complete implementation and management of advanced HR and Payroll system which facilitated a 300% staff increase as well as the ability to support part-time hourly staff members • Collaborated on crucial policy and strategic decisions with senior leadership staff as well as various other departmental stakeholders • Oversaw critical functions which facilitated bi-weekly accounts payable process • Managed multiple external vendor relationships as well as contracts and reviewed documentation for eligibility of services i.e. W9 documentation • Collaborated with various different organizational departments to further advance efficiencies in dispersion of vital data and documentation

• Established and maintained budget records via government logistical software • Meticulously tracked and forecasted estimated dates of completion of various maintenance and facilities initiatives • Managed accurate contact information on all government contractors, military personnel, and regulatory agencies that supported the medical facility• Maintained historical cost data as well as medical center and on-base medical resource area schematics • Supported Medical facility life cycle management

• Garnered positive rapport with small to medium size businesses to provide them with Workers’ Compensation insurance policies as well as ADP’s software services • Collaborated with outside sales representatives that specialized in payroll services• Monitored sales pipelines via salesforce and tracked progression of insurance policies and underwriting • Conducted weekly meetings with outside sales staff identify warm leads and update them on current appetites of partnering insurance providers

• Applied crucial financial regulatory guidelines to all operations and transactions performed within bank.• Developed and implemented detailed organizational structure of crucial branch audit requirements for PNC interim management to ensure sustainable improvements and efficiencies.• Provided excellent client service ensuring clients have a positive experience while meeting work deadlines.• Consulted with prospective and current clients providing the appropriate products and tools for their financial goal attainment. • Utilized consistent quality service dimensions to increase revenue • Executed specific and vital branch operations which improved efficiency by 10% in three months.