David Schrock Email & Phone Number

Tempe, Az, Us

Lehi, Utah, Us

Lehi, Utah, Us

Mesa, Az, Us

Mesa, Az, Us

Logicor Inc. is a shipping software company that fully integrates shipping services to companies through the program GlobalShip. The software shops the various shipping companies, creates custom forms, and modifies shipping labels to customer demand, making the process of shipping packages more streamlined.Works in a team of other developers providing support and software upgrades and enhancements to the company's flagship program called GlobalShip.• Wrote algorithm that updated the text filtering of text fields using modern regular expressions decreasing code complexity by ~10%.• Wrote JavaScript and VBScript libraries that implemented new device communication libraries decreasing setup times by ~15% also reducing support calls.• Updated shipping analysis program originally written in Visual Basic 6 and converted it to Visual Basic (VB.Net) increasing the program’s reporting ability by combining over 10 different reports resulting in the removal of ~9 reporting emails reducing waste.

Volunteer position for the largest non-profit dance club in Oklahoma with over 200 active members and 20 volunteers teaching dances from West Coast Swing, Country, and Ballroom dance.Maintains a SQL Server 2016 database and troubleshoots, adds features, and maintains a custom VB.NET Winforms application which tracks dancer activity and payments written in Visual Studio 2015.• Technical Troubleshooting: Analyzed technical issues within the application as well as doing software and hardware upgrades to the main computer keeping it running at top efficiency. • Technical Instruction: Instructed dancers in the club on running the system as well as the added new features resulting in ~8 new front desk users.• Front-end Development: Developed user interface of custom VB.NET program, developed custom reports in that program.• SQL Server Administration: Oversaw custom SQL Server 2008 database, maintaining tables, managing views, backup operations, and cleaning the database as needed. Upgraded the database to use SQL server 2016.

Reston, Va, Us

Science Applications International Corporation (NYSE: SAIC) is a premier technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 15,000 employees worldwide with over $4 Billion in Revenue.Part of team writing C#.NET Winforms program for airplane procedures for the Department of Defense and the Federal Aviation Administration.• Documentation and Written

Milwaukee, Wi, Us

Experis Manpower Group is a subset of Manpower Group which is the world leader in innovative workforce solutions, connecting human potential to the power of business. ManpowerGroup serves large and small companies across all industry sectors through our brands and offerings: ManpowerGroup Solutions, Experis, and Manpower. ManpowerGroup has $19 billion in revenue and 400,000 clients worldwide.Part of team writing program for airplane procedures for the Federal Aviation Administration.• Agile Development: Attended 50+ scrum meetings where we collected data on task difficulty and assigned point value for each sprint in the meeting.• Technical Troubleshooting: Diagnosed defects in the Federal Aviation Administration’s version of the airplane procedure design program IPDS providing an increase of 2 defects a day resulting in the successful passing of ~200 tests over several releases.

Round Rock, Texas, Us

A technology company recently turned private and provides innovative computer solutions for enterprise and end users. The company has over $1 billion in revenues and employs over 1,000 employees.Led Level 1 agents as a subject matter expert and designed several tools written in C#, ASP.NET, and VB.Net to increase call metrics.• Front-End Development: Designed several tools on the front end resulting in reduced call times, reduced incoming calls, increased profit to ~$1.50 on each service call from a contract stipulation on reduced ticket volume, and improved ticket quality through automation decreasing ticket defects by ~15%• Technical Instruction: Improved level 1 agent troubleshooting as a subject matter expert, participating in the training of 45+ new agents resulting in increased knowledge, decreased call times, and increased professionalism on the phones.• Written and Verbal

A technology recruiting firm that employs over 30,000 employees including 1,500 internal employees with over 60 locations nationwide.Worked in call center and did troubleshooting of a wide range of issues including programs from Adobe and Microsoft Office.• Technical Troubleshooting: Assisted in a team of other agents troubleshooting customer technical issues ranging from complete windows failures to minor program issues escalating to level 2 agents as necessary. • Written and Verbal

Bachelor’S Degree, Computer Science

Associate’S Degree, Computer Science

Certificate Of Training, Electronics