Lead the council's digital strategy and ensure the delivery of user-friendly, efficient, and secure online services to the residents of North Northamptonshire. Manage the council's website and oversee the development and maintenance of other backend platforms that support the council's operations and objectives.Promote a customer-focused and innovative approach to the development of digital solutions and collaborate with senior leaders and stakeholders to drive the digital transformation of the council and foster a culture of continuous improvement and learning.

Manage the institution's digital estate including websites, SEO, accessibility and multimedia. Part of senior leadership team developing the digital strategy and future vision. Member of the MarComms senior leadership team providing strategic guidance to directorate. MarComms lead on transformation projects including transnational education programme.

Managing the council's digital service comprised a core digital team, two scrum delivery teams and a system support function. Delivering customer centric, evidenced based digital services that are nationally recognised for their high quality user experiences. Shaping and delivering the strategic approach to digital transformation and channel shift. Project management and delivery of websites and digital marketing for services and partnership campaigns.

Responsible for the council's online communications including the corporate website, intranet, micro-sites, and social media channels. Manage the development of these sites as well as maintaining editorial control. Committed to web design and content that is based upon the needs of customers, and is informed by analytics and customer insight from across communication channels.Also deliver marketing and communications service for the council, including developing marketing plans and campaigns, public relations, copy writing, editing, design, video production, media liaison, and events management. Part of the council's channel shift board and work with services, partners and external contractors to ensure effective progress. Map processes and systems and use customer insight (using tools including Google Analytics and MOSAIC) in order to advise service improvements and development opportunities. Am an administrator on several core systems including payment systems. Also, provide training on website editing, content standards and email management.Within 9 months turned a SOCITM 1 star rated website into a 4 star rated site (one of the best in the country) without spending any money on development. This was achieved through customer focused improvements to content, information architecture and prime navigational elements.Managed the project to redesign the council's website. This included developing a new information architecture based on user needs; changing the look and feel of the site; rewriting all content to make it more customer focussed and customer friendly; enabling online transactions in order to move towards digital by default services; tailoring a new search tool to the needs of customers; developing online map tools; and writing a digital content strategy and content guidelines in line with the latest research and best practice. Built and manage the council's intranet as well as several microsites.

Managed all marketing activities for the research base including short courses, degree programmes and conference events. Developed a marketing strategy and managed marketing budget. Produced a range of promotional literature (both copy and design) including brochures and course information guides. Designed adverts for both print and web. Managed the centre's website, social media and email marketing. Managed delivery of a range of conference events.Project managed a 2 year Department of Education funded project to create a national network of Early Years Teaching Centres. Managed the launch conferences attended by Minister and the application and evaluation process, schedule of activities, specifics of each training session and conference, monitoring and evaluation of success, produced required DFE progress reports and presented findings at National College conferences.Supervised library staff.Identified funding and contract opportunities (government, charitable and commercial) and wrote submissions for these with high success rate.

The lead copywriter and editor for the university's marketing and communications activities. Media Officer for the university's schools of Education and Health. Worked on a regular basis with local media as well as managing national media interest and events such as a high profile serious case review and a royal visit.

Worked as the senior officer in the council's corporate web team. Managed content on corporate areas of the website including the homepage and news releases working with the press office. Also led individual projects and campaigns working with services and councillors. Managed the work of 3 officers.Was part of the core project team that developed and implemented a new website CMS and website design - included development of wireframes, design/style, structure and new copy. This was a SOCITM 4 star rated website.Managed the council's intranet system and staff messages, as well as staff email alerts.Provided training on website systems to all staff.

Managed and developed the Explore Kent website that provided a guide to the Kent countryside. This included developing a range of new tools including an online map, podscroll walking guides and audio guides. The website was shortlisted for an eGov award. I also worked on the North Downs Way National Trail website.I produced a range of commercial walking guides including the 'Walks in East Kent' and 'Walks in West Kent' packs. I also wrote copy for several other published books focussed on walking in the region, as well as press releases and articles for a range of magazines.

Worked on accounts for house builders, high street retailers and a major arts initiative. Wrote press releases, arranged promotional events, pitched to media, and maintained websites.

Managed BMW, track and community events. Liaised with clients to capture requirements, planned and budgeted events, worked with internal teams and contractors to deliver events, and acted as liaison officer during events.