David Jancan Email and Phone Number
Leading the charge at Tempest Network Solutions, my focus is on providing unparalleled engineering operations and IT services. Our team is equipped to tackle complex challenges for industry giants as well as emerging enterprises, ensuring every client receives top-tier support tailored to their unique needs. With a rich history in IP services management and a commitment to operational excellence, I've honed an expertise in delivering network solutions that are both innovative and reliable.At Tempest, collaboration is the cornerstone of our success. We've built a responsive Technical Assistance Center, recognized by major Tier 1 customers for its emergency recovery prowess. My role encompasses strategizing service delivery and steering the IT/IS organization towards peak performance, always guided by ITIL principles. Our goal is to provide secure and efficient support services, empowering clients to achieve superior performance and peace of mind in their network operations.
Tempest
View- Website:
- tempesttelecom.com
- Employees:
- 110
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Director Of Engineering Operations For Technical Assistance Center And It ServicesTempest Nov 2023 - PresentRichardson, Texas, United StatesRun the day to day engineering, operations and IT Services Division of Tempest Network Solutions where we resolve day to day issues of Large companies like AT&T, Verizon, and T-Mobile where there are always problems every day to as small companies that open only 10 issues a year. No job to large no job to small. Come talk to me about your problems I can fix them. Best-in-class support for all your networking needs.
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Director Of Ip ServicesTempest Oct 2019 - Oct 2023Richardson, Texas, United StatesResponsible for the Operations of the IP/IT/IS Services for the TAC managed TAC networks, onsite server farm, and staff personal computers. Managed up to 8 engineers as well as Sr Techs which included CCIEs, and JNCIEs for Tempest Network Solutions Technical Assistance Center (TAC).
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Sr Manager OperationsMavenir Dec 2018 - Oct 2019Richardson, Texas, United StatesResponsible for RAN Integrations and Operation of Mavenir's new Open RAN CU DU 3G, 4GLTE and 5GNR network elements. -
Senior Technical Support EngineerTempest Telecom Solutions Jul 2016 - Dec 2018Richardson, Texas, United StatesSr Engineer for RAN and CORE Technical Assistance Center supporting Verizon Wireless, Mid-Rivers, Tellus, Rina Strata, GTA, Alaska Cellular Systems, GCI. BTL, T-Mobile, etc... with Help desk, Technical Assistance, Cell site Integrations, IP Networking, etc...
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Citi Security Operations Npower InternshipCiti Aug 2016 - Oct 2016United StatesTrained and Certified on Cisco CCNA, Palo alto ACE, Linus+, Sec+, Net+, A+ and Selected for Internship at Citi Security Operations Center. -
StudentNpower Jul 2016 - Sep 2016Mckinney, Texas, United StatesStudent training for Cisco CCENT, CCNA -
Engineering StudentCollin College Jan 2016 - Jun 2016Frisco, Texas, United StatesTaking Course in Cisco CCENT, and CCNA. -
Senior Field Support EngineerCricket Wireless Mar 2014 - Dec 2015Houston, Texas, United StatesSenior Field Support Engineer for Cricket Communications. Duties include act as single point of contact for all CDMA EVDO and Switching issues within the greater Cricket Network Nationwide. -
Senior Support SpecialistMetropcs Mar 2012 - Mar 2014Plano, Texas, United StatesPrinciple CDMA Evdo Support Engineer for Nation -
Customer Solutions ArchitectEricsson Jul 2011 - Mar 2012Plano, Texas, United StatesSolution Architect for Mid Tier Wireless customers including Verizon, US Cellular, MetroPCS and Cricket Communications -
Service Delivery Manager IiEricsson Jan 2010 - Jun 2011
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Customer Service Account ManagerNortel Networks Mar 2007 - Dec 2010Richardson, Texas, United StatesResponsible for Project Management and Customer Satisfaction and single point of escalation for Cricket Communications as well as Revol Wireless customer issues -
Validation Project ManagerNortel Networks Apr 2003 - Mar 2007Richardson, Texas, United StatesFor the past 10 years I have worked my way through Nortel to my current position as a Manager and Technical Leader for the Validation Office. My current title is CDMA VO Customer Project Leader I have in the past ten years worked on a number of other technologies to include GSM, LBS, TDMA, and CDMA. I work closely with the design team to help prevent issue making it to the field before product test has even seen the product.
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Packet Technology SmeNortel Networks Aug 2001 - Apr 2003Richardson, Texas, United StatesReview of all Test cases and Project management of Validation Project plans for Verizon Wireless and Sprint PCS First customer applications
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Senior Product Validation Office EngineerNortel Networks Jul 1997 - Aug 2001Richardson, Texas, Usa
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Lan ManagerUtep Aug 1993 - May 1997Lan Administrator for the University of Texas at El Paso responsible for the day to day operation administration and maintenance of 3 University Labs (Bell Hall, Library Technology Center (LTC), and The Fortran and Cobal Lab) Work was to manage the Servers and Clients set up and repair over 100 computers and maintain the Professors computers ~50 that were associated with these labs.
David Jancan Education Details
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Computer Technology/Computer Systems Technology
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4.0
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Nuclear Engineering Physics
Frequently Asked Questions about David Jancan
What company does David Jancan work for?
David Jancan works for Tempest
What is David Jancan's role at the current company?
David Jancan's current role is Director of Engineering Operations, TAC, and IP Services | Responsible AI, Large Language Models.
What schools did David Jancan attend?
David Jancan attended The University Of Texas At El Paso, Collin College, Oregon State University, Collin College.
Who are David Jancan's colleagues?
David Jancan's colleagues are Kelsey Wyatt, Ricky Torres, Peter Nguyen, Joseph Leighton, Robin Osafo, Richard Tubis, Gil Varon.
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David Jancan
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