- Leads the HIT approach across the Eastern US across 23 project teams to help 150+ health/community systems identify gaps in Oncology patient care and deliver process & technological insights to address these care gaps.- Provides Health IT/EHR subject matter expertise within matrix Brand teams across the Oncology Portfolio to help inform customer strategic & Go To Market approach and resource development prioritization.- Co-leads HIT Strategy & Resource development to support customer initiatives across the Oncology Portfolio. - Leads enablement for department, driving the department's strategy & focus and quantifying the department's overall impact to the business.

- Lead the HIT approach across 10 project teams to help 40+ health systems identify gaps in patient care and deliver process & technological insights to address these care gaps from a population health perspective.- Lead enablement for department. Developed and maintains a Project Tracker integrated into Power BI to identify areas of opportunity, generate insights across therapeutic areas to drive the department's strategy & focus, and quantify the department's overall impact to the business.- Co-led the department's strategy and business requirements development for the business' CRM transition, identifying key data elements and KPIs/metrics to direct future project prioritization and individualized strategic & tactical development to maximize the department's impact.

- ImageNow to OnBase Document Management (DMS) Conversion: responsible for all HIM aspects of the conversion, implementation, and maintenance of OnBase.- Expansion of Simple Visit Coding (SVC) functionality: completely revamped the existing setup to make build more efficient/easier to maintain and provide more granularity for reporting due to increased metadata. Resulted in a 101% increase in the volume of SVC’d Hospital Accounts from FY19 to FY20 and 26% increase from FY20 to FY21; an increase of ~ $70MM and $380MM in Gross Charges processed by SVC respectively. - Transition to Release of Information Document Templates: responsible for transitioning from the LRP/LPG framework to the new Doc Template framework.- Responsible for maintaining the Legal Medical Record (LMR)- JAThomas to Nuance CDE One transition: responsible for all HIM-related aspects of the implementation.- Community Connect implementation: responsible for all Coding, ROI, and Scanning build. Worked with Rev Cycle Leadership to acclimate them to Epic Rev Cycle, focus on key issues, and effectively manage CFB.- Transition to Ciox's HealthSource Clarity & Stream products: responsible for all HIM aspects of the implementation. - Implementation of Late Charge Simple Visit Coding (SVC): configured the system to re-run SVC when post-Coding Complete or Late Charges are dropped whose Diagnoses are not currently present on the HAR.

• Developed & managed a net-new process to work down a client’s CFB backlog and manage overall AR: identified & consolidated all siloed work efforts/meeting structures into a unified/centrally managed framework; reviewed Epic reports & system configurations to identify/propose IT and Operational solutions; developed/populated project management tools to succinctly summarize & track these IT and Operational solutions; managed all offshoot work efforts to implement these solutions. This resulted in a $23MM (32%) decrease in CFB over a 10-week period.• Created & implemented a net-new process to standardize all coding-related metrics across all customer’s facilities: cross-walked all Legacy system and Epic reports & metrics, standardized metric data sources & collection processes, completed all associated build & testing, and educated/assisted Coding Operations with using these new reporting tools to complete their daily report out processes to Leadership. This effort resulted in: daily automated data collection, distribution, and archiving of standardized metrics to more accurately compare coding throughout, coder productivity, Coding-owned CFB, and struggle points across the customer’s 20+ facilities. • Developed and managed a net-new process to expand the use of Simple Visit Coding (SVC): educated Coding Operations about this functionality, identified Sponsors/SMEs, led scope defining sessions, and completed all associated build, testing, and deployment. Resulted in ~665,000 Hospital Accounts successfully “autocoded” without human intervention over the course of one FY. Based on AHIMA’s 2016 Salary Snapshot, this led to an estimated $1MM in savings due to FTE offsets. • Acted as the IT & Operational liaison to lead countless optimization efforts to address workstream inefficiencies, system limitations, and underperforming metrics • Assisted with the development of the Health Information Management (HIM) service line and compilation of RFPs to multiple clients

• Conducted an extensive audit of a hospital organization’s Legal Medical Record (LMR), proposed & configured a corresponding e-Discovery version of the LMR, and thoroughly documented all pertinent configuration to assist with Risk & Legal requests • Generated & maintained a weekly output of project team’s current and resolved incidents & change requests • Managed all recurring meetings with Operations and oversaw all actionable deliverables using Microsoft products • Supported the ICD-10 Project Manager in all PM responsibilities and ran all associated conversion utilities in test environments• Mentored and trained new FTE• Coordinated and led a DNB/Revenue dashboard training session to educate HIM Operations and Coding staff on KPIs and how to identify focus areas for revenue improvement

• Oversaw and managed the departmental continuous improvement effort focusing on project management processes, methodology, tools, and templates • Process-mapped interdepartmental workflows and processes via IBM’s Blueworks Live business process mapping software • Conducted business analysis and managed the implementation of the JIRA solution to monitor defects and workarounds pertaining to the Advance product • Managed multiple project teams to ensure successful deployment of the Launch product, pricing, and system via adherence to PROSCI’s change management methodology

Responsible for implementing and optimizing the Operating Budgeting application. Required knowledge of relational databases and SQL.

• Developed processes to identify issues with existing customers’ systems and workflows, proposed solutions, and managed those solutions throughout the lifecycle to impact revenue and maintain customer relationships• Managed the implementation of Health Information Management (HIM) software for multiple organizations simultaneously while managing customer teams with two to five analysts per team• Designed and maintained 12 to 26 month project plans for each HIM implementation according to the SDLC process• Led daily revenue calls with executive leadership, analyzed physician documentation metrics, and observed end user workflows to identify gaps in workflow knowledge and system deficits• Reviewed workflow and system deficits with project team to propose solutions to enhance revenue and increase end user output• Worked with HIM management to prioritize solutions, develop timelines for solution implementations, and manage the project team to ensure timely completion and knowledge transfer• Managed and mentored five application coordinators (Epic staff) to increase their system knowledge and project management skills• Supervised multiple healthcare organizations’ transition to ICD-10• Reviewed budget and scope for multiple projects • Streamlined internal processes and delegated internal improvement projects to other project managers• Served as the lead coordinator to coordinate 75+ project managers to ensure the success of internal improvements and projects, liaise between internal committees, and manage solutions to gain internal efficiencies• Led monthly meeting to acclimate new project managers to their position and upcoming responsibilities

Completed policy reviews and audits Updated the Disaster Plan (conducted interviews and revised the existing Plan)Sarbanes-Oxley Compliance Project (summarized current legislation and formulated recommendations for small businesses)Identified and summarized the Construction, Occupancy, Protection, and Exposures of clients' facilities: COPE ReportsCreated a loss run summary template for Excel and summarized clients' loss runs (allows usersto conduct specific queries regarding clients' loss runs) Utilized ModMaster to verify clients' Experience Modification FactorsReviewed a client's financial statements and conducted financial analysis (calculated criticalfinancial ratios and compared them to national standards)Edited and revised marketing pamphlets Scanned policies, marketing files, and other miscellaneous files

Greeted and serviced clients (furnished and cleaned meeting rooms; responded to any clientele needs and requests)Coordinated events with Catering, AV, and Building Services personnel (ensured that food, beverages, and electronic equipment were delivered in a timely and presentable fashion)Managed other Event Managers (delegated responsibilities and oversaw operations for the shift)

Recorded statements logging (transcribed clients' recorded statements into the computer database)Bill payment (verified clients' medical bills and filed for payment)Contacted medical providers (called to verify client visits, requested medical records, and authorized/denied payments)Data entry and audit

Created an extensive marketing database for AT&T's U-Verse television product (located and inputted 5,000+ prospects into the marketing database; merged prospect data from promotional events into the database; verified prospects' ability to obtain U-Verse - based on location)Helped target prospective clients (created a database to economically and efficiently market the U-Verse product; located and recommended areas with high population densities, multi dwelling units, apartment complexes, and duplexes)Promoted the "Ride for the Cure" yearly bike ride (provided bikers with food and refreshments while promoting U-Verse television)Mailed hundreds of rebates and promotional coupons to clients and prospectsData entry and analysis

General and administrative duties (assembled, boxed, and shipped S.C.U.B.A. equipment and accessories)