David Jensen Email & Phone Number

Spokane, Wa, Us

Spokane, Washington, United States

Responsible for selecting and palletizing customer orders in different areas while consistentlymeeting performance standards, minimizing product loss and respecting safety protocols.

Coquimbo, Coquimbo Region, Chile

Management of a team of 42 distributed in four production and administrative shifts,including shift leaders. Restructuring of shifts for the transition from 3 shift, 6 x 1 production to 4shift, 24/7 operations, including reduction of staff per shift, hiring personnel, and creation of apolyvalent operator position.-On-call 24/7 for problem solving of issues at the factory, including operational, process/reciperelated, mechanical, electrical, and software issues, in coordination with the associateddepartments. Root cause analysis, creation of new best practices to minimize or avoid repeatevents, as well as training staff on the causes behind issues and the theory behind the process.-Responsible for plant KPIs and production cost control, identification and valorization ofpotential cost savings measures and reporting these measures to the head office in Germany.-Responsible for raw material consumption forecasting and planning,-Responsible for maintaining supply of raw materials and guaranteeing production continuityduring COVID-19 pandemic.-Production planning to maximize plant efficiency using new tools and reports to forecastfuture production on both a monthly and yearly basis.-Responsible for yearly department budget, including proposal, valorization, and ROIcalculation of new investment projects. ROI calculations to contrast with projections.-Design of new reports and tools both on demand as needed, and for planning, controlling,and forecasting, for use locally and to be sent to head office in Germany.-Presentations of plant status and project updates to group management.-Participation in union relations, including negotiation of new shift schedule, maintainingoperational continuity during social unrest in 2019, and global COVID-19 pandemic.-Participation in bi-partite safety committee as company management representative.-Organization of interdepartmental meetings-Knauf Akadamie training at head office in Iphofen, Germany, September 2019.

El Peñón, Coquimbo Chile

Responsible for loading of products to customers and distribution centers, freight negotiationand planning, onboarding and evaluation of new freight providers.-Responsible for an increase in dispatch capacity due to better warehouse and teamorganization, restructuring of procedures and team positions.-Management of a team of 7 collaborators including hiring / severance decisions.-Contact for customers to schedule deliveries and for delivery claim management.-Responsible for inventory management of both raw materials and finished goods, includingimplementing monthly stock takes.-Design of new reports and data management tools still in use today.-Use of Softland ERP for stock management, BOL emission, etc.-Active participant in the company transition from Novochile to Knauf.-Responsible for implementing the transition from Softland to SAP ERP.-Design of new tools for inventory, dispatch, and supplier management still in use today.-Internal auditor course (provided by Intertek Chile) March 2018.-On leaving the warehouse for production, responsible for negotiating transition of tie downresponsibilities to freight suppliers, reorganization of department to reduce staff, and naming andsupporting new department head and administrative assistant during transition period.-Responsible for department budget projections and management.

El Peñón, Coquimbo, Chile

Responsible for loading and tying down trucks, registering driver information, controllingloading and unloading, receiving raw materials, and basic administrative duties.

La Serena, Chile

-Responsible for managing a team of 5 educational staff at site; including KPI and bonusmanagement, demand driven class scheduling, performance reviews, etc.-Designing and teaching English courses for business clients and high-level students outsideestablished curriculum.-Designed and implemented new progress and performance report for students.-Participated in presenting and negotiating course options to business clients.

Coquimbo, Chile

- Responsible for designing systems for and controlling contractor attendance and costs atworksite, implementing a new attendance control system for employees and contractors.-Deposits to company bank accounts, purchasing with and managing petty cash forequipment and tools for worksite as well as office supplies.-Generation of and management of employee contracts, severance letters and payments,as well as purchase orders and other administrative tasks.

Milton-Freewater, Oregon

Responsible for contracted call center customer service for different business accounts.-First account for USAA Federal Savings Bank providing consumer loan servicing, includingpayment processing, calculating effect of overpayment or skipped payments, etc.-Second account for Shaklee, taking customer and distributor orders in both English andSpanish, providing product information, payment processing, order tracking, etc.-Third account for USAA Federal Savings Bank website customer support. Assisting customerswith account recovery, online account creation, website navigation, etc.

College Place, Washington

Milton-Freewater, Or

Milton-Freewater, Or

Associate'S Degree

High School, High School/Secondary Diplomas And Certificates

Activities and Societies: Jazz Band, Football, Crimson and Black Choir, Rotary Youth Exchange to Chile 2008-2009

High School, High School/Secondary Diplomas And Certificates