David John Email & Phone Number

Luxury UK holiday accommodation resort provider.

Maidenhead, Berkshire, GB

Maidenhead, Berkshire, GB

• A family-owned company that runs a mix of holiday resorts and residential parks, total responsibility for the holiday and residential divisions. Both divisions comprise 27 venues.Key Achievements
• Holiday – 55% growth in turnover (£36.7m) Oct 2013 to (£66m) Jan 2022, converting to 55% growth in EBITDA (£9m Oct 13, £14m Jan 22).
• During the pandemic, 95% of team retained, site development accelerated with 160 new bases created across the parks offering new propositions such as glamping and tree houses, innovation and efficiencies developed to.
• Proposal and delivery of standard capital projects annually. Delivery of exceptional capital spends including 2019 Beach Restaurant £1.8 (The Warren), Spa 2.8m (Finlake), 2017 Spa £2m (The Warren), 2015-2017 Leisure.
• Implementation of new health and safety system across the whole group.
• Development of health and safety systems to improve external compliance audit from 80% Oct 2013 to 92% Oct 2014 and 96% Jan 2022.

Epsom, Surrey, GB

• Nuffield Health is the largest charitable healthcare organisation in the UK. Nuffield has 31 private hospitals, 64 private health clubs, 196 corporate sites and 2 stand-alone health clinics. The Midlands area.
• Managed the successful significant change process of integrating the Midlands region into the Nuffield estate after acquisition of Greens Health & Fitness by Nuffield Health.
• Launched key differentiators into the Midlands area to fit with Nuffield’s joined-up health strategy, delivering 4000 health MOTs, and over 5000 participants in the region’s ‘meet our experts’ sessions.
• Plan and recommendation of the capital investment plan from integration through to 2013.
• Cultural change from private enterprise through to Nuffield’s charitable status, adopting best practice from both areas to drive performance across criteria including HR, Revenue, Systems, Programming and Resources.
• Planning and implementation of new financial and membership management systems to allow benchmarking across the group.

GB

• DeVere is a leading operator of hotels and leisure clubs. Greens was a chain of 15 stand-alone health clubs accounting for £33m T/O, £12m EBITDAR, £5m EBITDA (Dec 2009), 800 employees.Key Achievements
• Transition of sales practice to acknowledge new methods of e-comms from traditional routes to market, to social networks and e-comm planned interventions, seeing 123% uplift in e-contacts (Dec 2010).
• Implemented values within the group that engaged and inspired teams demonstrated by an 8 point uplift in employee morale satisfaction survey (Dec 2006).
• Led a project team to successfully reduce £1m of cost (Dec 2007).
• Established best-in-class lead generation and sales processes delivering 15 outbound calls/shift and 15% conversion producing 8% like-for-like sales increase (Dec 2007).
• Used Net Promoter Score to focus investment and service development resulting in improved annualised retention by 5% (Dec 2010).

• Bannatyne’s, owned by the entrepreneur Duncan Bannatyne, is a chain of medium-value, private health clubs. At the time of appointment the chain consisted of 7 clubs and grew to 35 during my tenure.Key Achievements
• Responsible to Duncan Bannatyne himself and formed the template for the development of the rollout of clubs and operation moving forward.
• Increased bottom line like-for-like profit by 60% and increased like-for-like sales by 42% Dec 2001.
• Introduced sales-focused key performance indicators to measure productivity and return and provided the basis for the results above.

Slough, Berkshire, GB

• Slough Borough council operated their own leisure facilities for a complex and diverse local community. Montem Leisure Centre was Slough's primary leisure facility.Key Achievements
• Attainment of National Quality Accreditation, Quest, moving the site from a quality score of 42% at the time of appointment to 73% accredited just prior to leaving, through engaging and inspiring a team with a shared.
• Negotiating with councillors, local community leaders and businesses to take into account the needs and requirements of local stakeholders and develop the service in line with their expectations.

Master Of Business Administration (Mba), Business Administration, Management And Operations

Hnd, Leisure Studies

Education record