David John Paul Sanglap Email & Phone Number

Philippines

Muntinlupa City, National Capital Region, Philippines

• Supported billing application that process up to two billion dollars’ worth of transaction by investigating and resolving incidents and providing workaround to process the billings correctly. • Developed applications for automating mundane tasks that are part of workarounds for issues (JAVA) including: 1. A GUI application that exports data from production server to testing server for investigation and testing purposes.• Engaged in decommissioning an application and transition the process to a newer application by being the resource person for developers.• Drove the MQ upgrade of our application which will migrate our application to an updated and more secured channels.

Hartford, Connecticut, United States

• Delegated, working and following-up on user’s issues, meeting SLA for incidents of all severity and complexity (Priority 1 (1 hour), priority 2 (4 hours), priority 3 (24 hours) and priority 4 (48 hours)), driving their timely closure thus contributing to team’s success and stakeholder’s satisfaction. • Achieved timely resolution of daily production issues encountered by business users, interfacing application and the ones detected by Solution Support and Services team. • Provided solution on the issues or incidents encountered by business.• Facilitated meetings between management and resources on critical issues, which kept the higher officials up to date on the issue.

Makati, National Capital Region, Philippines

• Maintained and and developed the Deposits Applications for mainframe. This includes developing and testing new jobs and programs (from SIT to UAT).• Produced workaround for batch errors in passbook application to reduce error in certain passbook accounts.• Developed and supported the company’s teller system in front -end through enhancing the system by debugging, modifying and/or creating new Java programs and scripts for automation according to the user’s specification and making it less-error prone and reduce the branch’s office hours due to delays before turning it over to production.1. Developed JAVA program that would handle certain extraction errors during branch closing.2. Developed JAVA program that would delete inbox entries3. Developed scripts (for Windows) that will delete LDAP IDs that were not synchronized from the central server and the branch servers.• Resolved production incidents that involve the system which includes the server-side (Linux and Windows) that handles crucial everyday information of the bank’s branches, thus ensuring branches resume their normal operations.

Makati, National Capital Region, Philippines

• Successfully analyzed, tested, and did workarounds for daily incidents encountered by assigned team.• Improved batch process by debugging and modifying existing programs.

Bachelor'S Degree, Computer Engineering

Java Training