Strategic lead for the delivery of high quality, customer focussed community regeneration and housing support services to our customers. Focused on providing place based leadership through the delivery of community regeneration, extensive stakeholder management and collaboration with internal and external stakeholders

Leading the Community Development and Housing Support Teams making a positive difference to our customers and Communities

Responsible for leading the Community Investment function within the homes and communities directorate. Key responsibilities include:Resident & Tenancy support services including health and well being and financial inclusionCustomer Experience and first point of contact resident servicesResident EngagementThe digitalisation of services Community Investment activitySocial Purpose ProgrammeOrganisation Transformation

Leading a Wales wide team of skilled facilitators responsible for the effective development, delivery, marketing of all interventions for Wales Community Rehabilitation Company. We deliver a range of Accredited Programmes, and shorter, strengths based Cognitive Behaviour Threrapy (CBT) designed interventions to support more than 9,000 service users across Wales reduce their reoffending. The team also deliver an award winning Restorative Justice service and Volunteering and Mentoring support. I represent the organisation at a broad range of Pan Wales strategic and operational partnership meetings and play a leading role in managing the relationship with HMPPS contract management team.

Support and engage with strategic partnership networks across Wales to identify and deliver on joint criminal justice priorities. Developing the use of Community Hubs for the delivery of rehabilitative services. Building the capability and capacity of volunteer services, promoting innovation and co-designing services that assist in the reduction of reoffending.

Supporting organisation wide transformation and the implementation of a new justice service delivery model within Wales. I am a key point of contact between Wales CRC, Ministry of Justice and Working Links transformation team, ensuring contractual requirements are met during Transformation.. I work as part of the senior leadership team in Wales delivering on the management of change and cultural alignment with the new operating model

Leading a team responsible for developing and implementing an improvement strategy that supports Wales Community Rehabilitation Company deliver excellent performance in reducing reoffending across Wales. This involves working collaboratively with colleagues in operations and Corporate Services, to ensure that service analysis informs continuous improvement in service delivery. Key achievements to date include the development of the CRC annual service plan, quality management framework, stakeholder engagement strategy and organisational approach to responding to contract management requirements. .

Working with the Wales Competition Team to deliver the Governments flagship Transforming Rehabilitation Programme. Support Commissioning and Competition processes across Wales. Undertake wide ranging Stakeholder and Bidder Engagement exercises. Carry out extensive bid evaluation leading to the announcement of the preferred bidder for the Wales CPA. .

Chief Officer SupportStrategy and Plan DevelopmentOrganisation ChangeProgramme Management, Innovation and continuous improvement (EFQM Team Leader)Service QualityPerformance ManagementStrategic Partnership LiaisonAudit and Inspection regimesPublic Confidence

Local Area Command of a team of more than 200 officers and staffEffective with TV, Radio and written media Strategic Partnership/ Community Safety Lead Community EngagementNeighbourhood ManagementCommunity Cohesion, Hate Crime and Diversity ChampionNight Time Economy and City Centre managementExperience of tackling emerging gang culture, substance misuse and alcohol harm reductionRegional Post Incident Management LeadStrategic Firearms CommandCritical Incident CommanderHostage and Crisis NegotiatorDynamic and pre planned risk assessment and management

Senior Police officer for Monmouthshire. key challenges included improving public confidence, police visibility and reducing fear of crime in rural and sparsely populated communities. Led on Community Engagement, pioneering the introduction of mobile police offices and introduction of an online communications system (OWL) across Gwent. I was strategic partnership lead for the Community Safety Partnership, Youth Offending Management Board and was an integral member of the Local Service Board

Force level responsibility for Business Change, Corporate Planning, Programme and Project Management, Performance Management, Audit and Inspection and liaison with external agencies including HMIC. Was a team leader for the EFQM Wales Quality Award, have experience in assessing both private and public sector organisations and teaching the model to practitioners. I was a member of the Board of Governors for the Wales Quality Centre. I am also experienced in applying Best Value Principles, Benchmarking and Business Process improvement and re-engineering. I have spoken at a number of national police conferences on continuous improvement and quality.During this period I led for Diversity within Gwent Police and was responsible for developing equality schemes and supporting a range of staff support networks.