Transforming IT from a support organization to an operational entity within the utility. Providing thought leadership and guidance to mature the City’s technical advantage.• Creating a purpose driven culture shift of initiative, accountability, and customer focus.• Leading overall IT in operations, development, analytics, and technical integrations for new technology.• Launched a PMO and Innovation Hub for a bottom up approach of ideation for business improvement.• Prepare and plan annual IT budgets, support plans, and strategic plan/roadmap for IT service delivery.• Implementation and support for enterprise applications like Dynamics, Salesforce, ERP, and CMMS.

Developed IT strategic alignment within the business. Leading the design, search and implementation of multiple technology makeovers of enterprise IT, infrastructure and software.• Private Sector, Federal, State, and City Government, Public Safety, Security, Warehouse Mgmt, Logistics• Merger acquisition technology integration for newly acquired business functions and sites.• Developed design requirements and led project management for the selection and implementation of CRM and ERP solutions in support of supply chain, WMS, Logistics, and manufacturing.• Developed the capital budget plan for all technology automation projects.• Implemented a strategic security plan to ensure data privacy.• Developed a strategy for cloud adoption and application rationalization in order to realize a reduction in operational costs, overhead and management. • Implemented an agile development model for rapid release and implementation of deliverables and continuous improvement.

Recruited to transform IT in the operations, development and management of new emerging technology, business systems, cyber security program, and application rationalization that includes data analytics, data science, Dynamics 365 CRM, ERP, electric and Fiber to the Home, and retail sales and services. Established strategic direction of cloud adoption utilizing Azure, AWS, and vendor-provided services for SaaS, PaaS, and IaaS. Planned and administer annual technology and security budgets and P&L across the enterprise. Developed ITIL practices to support operational services and provided accurate performance metrics. Developed and implemented the overall cyber security program, strategic plan and operational procedures.• Developed strategic partnerships with Oak Ridge National Lab and Pacific Northwest National Lab in the development of emerging technology, IoT and security solutions in the development of the Smart Grid and business systems supporting the industry.• Built an enterprise architecture team; conducted analysis, design, planning and implementation for successful development and execution of strategy. • Developed a strategy for cloud adoption, application rationalization, and negotiated agreements for a reduction in operational costs, overhead and management. • Developed a security strategy for the selection and implementation of an automated meter deployment for a real time AMI infrastructure capable of one-minute interval reads and real-time customer interface.• Led implementation of a fully automated and secure IoT Smart Grid Systems enabling fault isolation and service restoration reducing outages in the service area by over 50%.• Overhauled the IT & OT systems for SCADA, Mobile Workforce, Outage Management, CIS, AMI, MDM and business analytics.• Implemented the security program and policies to meet ISO 27001, NIST 800-53, NERC, DOE, HIPPA, PCI, and PII compliance.• Implemented ITIL processes for incident, problem, and change management.

Developed the workforce of six departments responsible for design and management of an enterprise-level energy management and marketing system (EMMS) that supported grid operations and systems for retail transaction processing, of 35 million wholesale and retail sales transactions a day, in a deregulated market. Developed benchmarks and report metrics for overall operational and development performance; strategic and tactical plans for integrating new and end-of-life technology, process flows, standards, policies, and procedures to ensure optimum system functionality for internal and external customers.• Evaluated developed and managed a comprehensive cyber security program and system in the management of the Texas electric grid. • Implemented ITIL standards for Service Delivery and Service Support, developed call-center processes and staffing plans. • Led development of all helpdesk automation and problem-tracking tools.• Assumed responsibility for areas of failed SAS70 audit and rewrote processes to meet corporate governance and accounting standards. Received no qualified opinions at the next audit.

Developed the workforce of six departments responsible for design and management of an enterprise-level energy management and marketing system (EMMS) that supported grid operations and systems for retail transaction processing, of 35 million wholesale and retail sales transactions a day, in a deregulated market. Developed benchmarks and report metrics for overall operational and development performance; strategic and tactical plans for integrating new and end-of-life technology, process flows, standards, policies, and procedures to ensure optimum system functionality for internal and external customers.• Evaluated developed and managed a comprehensive cyber security program and system in the management of the Texas electric grid. • Implemented ITIL standards for Service Delivery and Service Support, developed call-center processes and staffing plans. • Led development of all helpdesk automation and problem-tracking tools.• Assumed responsibility for areas of failed SAS70 audit and rewrote processes to meet corporate governance and accounting standards. Received no qualified opinions at the next audit.

Led the project to ensure a smooth Y2K transition. Managed development and construction of data centers and served as a technical resource for pre-sales engagements by the sales team. Developed and implemented controls for SAS70 compliance, presented and negotiated pre- and post-sales contracts with C-level executives, managed RFPs, and served as project manager for rollout of technology to clients. Researched and negotiated outsourcing contracts and coordinated hardware and software acquisitions; coordinated application upgrade rollouts and implemented automation tools and applications.• Developed and implemented security controls, helpdesk call center, automation tools, and applications for project management, change management and problem management.• Built two state-of-the-art redundant data centers in different regions of the country.• Developed, implemented and managed 24x7 operations center.• Negotiated contracts to ensure cost reduction while upgrading technology, increasing storage and computing capacity while reducing overall costs by $3.3 million annually.• Reduced capital expenditures significantly by transitioning to leasing from ownership

• Developed and implemented security controls, helpdesk call center, automation tools, and applications for project management, change management and problem management.• Built two state-of-the-art redundant data centers in different regions of the country.• Developed, implemented and managed 24x7 operations center.• Negotiated contracts to ensure cost reduction while upgrading technology, increasing storage and computing capacity while reducing overall costs by $3.3 million annually.• Reduced capital expenditures significantly by transitioning to leasing from ownership

Main area of operation Central America.