- Leads and monitors activities of Telesales Representatives to ensure effective performance.- Support the sales team and monitor the quality of phone calls and customer communications.- Provides motivation to Representatives through individual contact, goal setting, periodic meetings, and recommendation of incentive plans.- Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.- Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.

- Leads and monitors activities of Telesales Representatives to ensure effective performance.- Support the sales team and monitor the quality of phone calls and customer communications.- Provides motivation to Representatives through individual contact, goal setting, periodic meetings, and recommendation of incentive plans.- Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.- Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.

- Coordinate with related division and department due to customer complain and problem solution. - Monitoring and manage agent activity- Managing Inquiry and Complaint from customer- Helping agent with training and development- Completing paperwork- Reporting to Head Division- Scheduling team agent- Agent score card report

My Responsibilities is to handle the call from the patient who want booked appointment with the Doctor in Clinic or Private Hospital around Singapore area.Before we arrange the appointment, we need to collect some releated information first from the patient :- Know the patient complients, to make sure we can offer the right Doctor.- Know the patient location, so we can offer the near Doctor from the patient location.- Know the time that patient want do treatment, and we can chek it to the clinic or private hospital.- If there is no available time or another available time for patient do the treatment, we call back the customer to inform the available time of the Doctor.Most of our patient is from ASIA such as Singapore , Indonesia , Malaysia , etc.

Project / Campaign that was handled :- VIC Solar (AU)- One Bill Telekom (UK)- Spark Energy (NJ - USA)- docdoc.sg (SG)

My responsibilities is to help the customer (TM Customer) and taking care customer complain. Most of the customer complain about the Telephone and Internet connection. We help the customer by create their complain report for the telephone connection, For the Internet customer compalin, before we create their report to releated / Technician Dept. we need help them first by check their internet connection on our system or we can inform the customer if there any maintenance around the customer area.

We help the Tourist, to arrange their schedule when they visit Indonesia to play golf. In collaboration with the ministry of tourism, we invite many Golf player from the other country to come and Play Golf in Indonesia or following the Championship Tournament.

Handle all Foreigner Customer in Gili Meno Lombok, give daily report to the owner by teleconfrence to Tokyo and Australia. Follow up the customer satisfaction in the hotel.