Design Salesforce Functional specification, designing functional specifications using the Pro version with user limits and customizations within the environment. Controlling and effectively using the limit of Approval Processes, Manage Users and profiles. Passwords Reset, Make dashboards and Reports, makeing and modification of objects and custom fields (SOQL with Workbench Studio and Data Loader). Queue Manager. reviewing the salesforce service console to assign cases to technical engineers… Show more Design Salesforce Functional specification, designing functional specifications using the Pro version with user limits and customizations within the environment. Controlling and effectively using the limit of Approval Processes, Manage Users and profiles. Passwords Reset, Make dashboards and Reports, makeing and modification of objects and custom fields (SOQL with Workbench Studio and Data Loader). Queue Manager. reviewing the salesforce service console to assign cases to technical engineers according to their category and experience, reassigning those service tickets that require special attention and monitoring service hours. Show less