David Jordan's Location
London, England, United Kingdom, United Kingdom
David Jordan's Contact Details
David Jordan work email
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David Jordan personal email
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About David Jordan
With over 12 years of experience in project and programme management, I am a delivery and change expert who excels at developing and delivering transformation plans to solve complex customer experience problems. I hold MSP and SAFe certifications and have a wide range of transformation portfolio, programme and project experience in telecommunications and insurance domains.
David Jordan Work Experience Details
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Programmes LeadCreatefutureLondon, Gb -
Associate DirectorNtt Data Uk May 2022 - PresentLondon, England, United Kingdom• Delivery accountability for all NTT DATA services into a prestigious Lloyds London Market client. Leadership of a 60+ person team delivering a portfolio of projects & programmes to enable the digital strategy for the client.• Major responsibilities included; Delivery excellence, Quality Assurance, Governance, Commercial Management, Financial management, Resourcing, Project/Programme initiation, Portfolio delivery.• Scope of the strategic portfolio covered across data, systems and process improvements. Included prioritisation, business case development and escalation management on behalf of the client.• Designed and embedded a change framework in conjunction with the client to implement a consistent delivery approach across the portfolio. • Established a new commercial capability model to provide ‘Business Analysis as a service’, resulting in over 30 Business Analysts being deployed into roles over two years. -
Managing ConsultantNtt Data Uk Jul 2020 - May 2022United Kingdom• E2E delivery responsibility for a 4-year, multi-vendor, high cost programme to deliver a greenfield Data Warehouse solution on the Azure cloud platform, utilizing the latest Microsoft technologies to develop the platform and the solution.• Led a delivery team (30+) consisting of Project Managers, Business Analysts, Solution Architects, Developers, Testers and DevOps Engineers.• Integrated the solution with specialist market leading applications to enhance the data quality and control of the organisation.• Delivered a suite of standardised Power BI reports to meet the core day-to-day data requirements of the business users, alongside the ability to self-serve and query more complex/ad-hoc requirements.
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Senior Principal ConsultantNtt Data Uk May 2019 - Jul 2020London, United Kingdom• Delivery of a managed service offering into a major telco client for Project Management and Business Analysis capabilities, consisting of a 60+ person team, working across c35 different transformation engagements.• Established new lines of support which led to growth of the team by 20% within 6 months.• Accountable for the quality, performance and care of the team, measured through agreed key performance indicators. Delivered through quality healthchecks and coaching support.• Direct engagement with Portfolio Directors to establish new demand opportunities, delivery performance and continuous improvement activities to develop the service.• Ran monthly service meetings with the client executive leadership team, reporting on people, quality and delivery KPIs.
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Principal ConsultantNtt Data Uk Sep 2018 - May 2019London, United Kingdom• Led a 20+ team delivering programme assurance on a large-scale complex E2E transformation at a major telco to re-build the Back Office systems and processes. Provided design and requirement quality assurance and recommended improvements for simplification of processes and systems.• Quality reporting to the client executive leadership team on the design and solution artefacts.• 900+ observations highlighted for design improvements with 62 critical deficiencies fixed.• 1100+ requirements improved from low to high quality and signed off by the business into design.• Cycle time for an E2E requirement from creation to sign off reduced from 5 weeks to 6 days.
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Head Of Bussiness AssuranceOpenreach Nov 2016 - Aug 2018London, United KingdomResponsible for the day to day governance of a significant transformational agenda. Accountable for the programme delivery of significant efficiency outcomes within agreed milestone timelines and budget envelope. In addition, my team of 25 are critical in driving the right quality of change, as experts in change management, to ensure we meet the business objectives. I lead on our approach to deploying change for our customers, the operational teams - including engagement, compliance and risk and issue management. -
Business Improvement ConsultantOpenreach Nov 2014 - Nov 2016Analysing and understanding the people, systems, processes and infrastructure that underpin the nature of the business. Using this insight I work to create simplified, innovative and robust solutions which deliver higher customer satisfaction, greater efficiency and lower costs.I was a key member of a central programme team responsible for the redesign of our desk based organisation into new centres of excellence. I was personally accountable for the CoE design and service assurance workstreams I.e building the location and functional strategy and ensuring that our customer service was fully protected throughout the transition to the new model.
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Transformation Programme ManagerOpenreach Dec 2013 - Nov 2014Programme managing a wide range of transformation activity within the operation. Coordinating project leads to ensure the programme was deliver on time and to budget.
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Production ManagerOpenreach Sep 2012 - Dec 2013Croydon, United KingdomManager of a 30 person allocation team who organise the distribution of work to engineers in a logical and efficient way. I personally manage the team performance and the people, deal with high level escalations and develop process and procedure.
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Business AnalystOcado Jul 2011 - Aug 2011HatfieldInvolved in volumetics analysis of the warehouse capacity. Key project involved establishing the critical points in the warehouse that dealt with the largest volumes of throughflow. -
Operational Research AnalystUk Department Of Health Jul 2010 - Jul 2011Waterloo, LondonWorked as a analyst dealing with a wide variety of mathematical problems. Key project involved the investigation of the best population group to target with a pre-pandemic flu vaccine. Completed using systems dynamics SIR modelling.
David Jordan Skills
Team Leadership
Business Process Improvement
Project Management
Management
Analysis
Business Analysis
Data Analysis
Program Management
Strategy
Project Delivery
Stakeholder Management
Change Management
Performance Management
Market Research
Project Planning
Microsoft Excel
Business Transformation
Microsoft Office
Time Management
Leadership
Business Case
David Jordan Education Details
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Business Management -
HinchingbrookeA-Levels
Frequently Asked Questions about David Jordan
What company does David Jordan work for?
David Jordan works for Createfuture
What is David Jordan's role at the current company?
David Jordan's current role is Programmes Lead.
What is David Jordan's email address?
David Jordan's email address is da****@****h.co.uk
What schools did David Jordan attend?
David Jordan attended Aston University, Hinchingbrooke.
What skills is David Jordan known for?
David Jordan has skills like Team Leadership, Business Process Improvement, Project Management, Management, Analysis, Business Analysis, Data Analysis, Program Management, Strategy, Project Delivery, Stakeholder Management, Change Management.
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David Jordan
York2esteem.co.uk, roctechnologies.com
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