• Provide leadership for manufacturing department of 10+ employees including scheduling, training and development, and evaluation• Oversee operations of manufacturing department including maintenance and reporting of KPI’s• Participate in continuous improvement initiatives• Troubleshoot production, file, workflow and customer issues• Provide technical expertise of production processes to key stakeholders• Assisted in implementation and launch of production equipment, including workflow, training and issue resolution• Develop and maintain standard operating procedures for departmentServe as consultant to internal and external customers• Collaborate with other departments to optimize production process efficiencies, execute manufacturing priorities, and attain customer quality, schedule and distribution requirements• Review safety standards and monitor compliance with safety best practices• Evaluate and recommend new materials, equipment and processes

Travel regularly throughout sales territory servicing 49 lumber yardsDevelop and maintain customer relationshipsPromptly investigate and resolve customer inquiries and concernsProvide estimated dates of delivery to customers based on knowledge of production and delivery schedulesAssist customers in identifying and resolving issues via blueprint review and/or site visitsProvide customers with knowledgeable, courteous, and prompt serviceAct as liaison between customers and internal sales and design teamsReceive and process quote requestsCreate change orders and provide explanation to customers on price changes

• Assessed inefficiencies and risk areas and developed mitigating process changes and improvements• Researched and recommended technology, software, and process improvements to key stakeholders to improve overall functionality and efficiency• Collaborated with external software vendors to resolve product integration issues • Provided technical leadership to production departments• Developed instructional material and provided training to company personnel on new technology• Provided on-call technical support and troubleshooting for manufacturing systems• Worked with external customers to develop custom workflow solutions• Created advanced workflows to automate manual processes