David Joseph Richard Email & Phone Number

Chennai, Tamil Nadu, India

Carrying out First Node Implementations (FNI) activities for vCSCF, vDSC. vSBG and vMTAS nodeSoftware Update Management (SUM) performed rollouts activities for Virtual and Native CSCF nodesHandling of Cloud Native Nodes (cSBG, cBGF & ECCD), Virtual Nodes (vMTAS, vCSCF, vSBG, vBGF, vDSC & vEME) and Integrated Site Nodes (MTAS, CSCF and SBG)Handling Customer Service Requests (CSR's) raised by MS Team for 5 different operators for related issues such as New feature Implementation, Node down, Call Tracing, Upgrade failures, Consultation, PM reports, Backup failures etcProviding the solutions to new issues or problems that occur in the network within pre-defined SLA’s

Chennai, Tamil Nadu, India

Configuration of various types of call routing in the MSC.Majorly contributing in the ongoing migration projects from TDM to SIP technology with various MNO & IC counterparts.Auditing the configurations in MSOFTX3000(MSC), SBC and UMG8900(MGW).Implementation of new network services in the MSC and MGW such as Testing of the AMR WB and NB Codecs.Liaise with node vendors and R&D for problem resolution.Provided Level-3 support and troubleshooting to resolve issues.

Chennai, Tamil Nadu, India

Handling International Carrier Projects, Configurations and Troubleshooting of Huawei NE's, processing routine backup of Call Detail Record(CDR) and SIP Trunking.Configurations and Testing of TDM voice circuits and links.Processing Change request in the NEs for the Service and Incident related requests.Troubleshooting, Diagnosing, and Resolving Hardware, Software, and other network related problems. Replacing faulty network hardware components when required.

Post Graduate Program In Devops

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering