David Sells Email & Phone Number

Benicia, California, United States

Benicia, California, United States

San Ramon, California, United States

Work with business partners to develop and deliver operational reporting that incorporates all key performance objectives to be used for performance management as well as compensation for the enterprise. Responsibilities include, documentation of high level business and technical requirements, managing project timeline, coding and development, and training and communication of completed reports. Project management lead for: • Skills Based Routing Reports (a savings of 17 FTE) • National Vendor Vendor Scorecard (a savings of 6 FTE, and reporting at a level not yet achieved by company) • Uverse Green Close Rate Report (deliver a level of reporting not yet available) • Ultra Observations Summary Report (meets regulatory and labor agreements)Active team participant for:• P2R Reporting ( a savings of 7.33 FTE and realized over $541,000 is payments to compensation made in error)Strong skills in using SAS, Enterprise Guide, MS-Excel, MS-Word, MS-PowerPoint, MS-Access, SQL, Cold Fusion and Business Objects.

San Ramon, Ca

• Architect designed source feeds and datasets in SAS/Linux environment for: o Customer Relationship Management (CRM) systems o AVAYA and Genesys switch (Internal and Strategic Partner)o Product Order and Saleso Customer Qualificationo Customer Adjustment• Developed reporting applications to provide performance management tools for over 22,000 employees world-wide• Collaborated with IT as a SME in Close Rate Reporting, Customer Qualification, Call / Performance Data, and Wireline Adjustments. • Worked with Field Managers from VPs to Coaches to gather reporting needs, requirements and to assist with User Acceptance Testing. • Analyzed call and performance data to provide input into call routing strategies for improved close rates. • Provide ongoing support for reporting applications to troubleshoot issues and provide enhancements. • Provides key data analysis utilized in making strategic business decisions.

San Francisco Bay Area

Was responsible for manageing all levels of Product, Promotional and Operational Training, and Implementation. Was directly responsible for increased sales revenue tied to 12 Northern California offices.

San Francisco Bay Area

Managed all Call Center Operations that include staffing, training, inbound call routing and performance management

Responsible for developement and management of 122 Sales Agents and 6 Supervisors. Managed team to monthly sales quota and was invited to the Circle of Excellence 6 times.

Master Of Education - Med, Education/Teaching Of Individuals In Elementary Special Education Programs

Bachelor Of Science - Bs, Business Administration And Management, General

Business Administration

Activities and Societies: Member of Lambda Chi Alpha Fraternity and Member of University of New Mexico Marching Band

Education record