Quality Program Facilitator
Symbol Technologies (Motorola Solutions)
Arlington Heights, Illinois
I was initially responsible for the board level repair of data collection equipment and also managed a site location repairing equipment as a Supervisor Technician. As Quality Program Facilitator for customer service. I was responsible for managing the project of each facility’s ISO 9000 certification, and was also in charge of the training of all associates on the quality policies of customer service upon their hire with the company and instructing candidates to become internal auditors. I was also responsible for monitoring the training needs of departmental employees, arranging appropriate training as necessary.As part of an ISO 9000 certified company department, I was trained to be an internal auditor and evaluate conformance to documented procedures. As an auditor, I was sent to other offices to audit their procedures as well. I then managed the project of ensuring that all the site locations were following the same quality repair plans designed by the company engineers. As other locations were added to the quality program, I created a project plan that would be followed to successfully certify the location as ISO 9000 compliant.