David Kalume, Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

Sarufi is a Buy Now Pay Later platform for private school fees in Africa. As the CEO of Sarufi, I am responsible for setting and executing the company’s strategic vision, driving growth, and ensuring operational excellence. I lead in developing innovative solutions that address clients' unique needs while expanding Sarufi's market presence. Additionally, I build partnerships, oversee fundraising efforts, and ensure that the company’s culture fosters creativity, collaboration, and continuous improvement.

Nairobi, Kenya

Implemented and executed a go-to-market strategy that resulted in a 9% increase in revenue for the company within the first quarterLed a cross-functional team to launch a new financial product that exceed sales goals by 25% in the first yearSuccessfully negotiated partnerships with two major services providers, resulting in a 37% increase in market reach for the companyImplemented data-driven pricing strategies that have led to a 3% increase in profit margins within four monthsDeveloped and executed a customer retention program that has decreased customer churn by 7% and increased customer satisfaction ratings by 12%Oversaw five departments that is business development, bancassurance, collections, marketing and branding and social impact.Adjusted company plan based on customer satisfaction surveys and sales reports to achieve stronger market position.Communicated business performance, forecasts and strategies to investors and shareholders.Worked with the regulator to ensure that the company acquired a digital license for its operations in Kenya in accordance with the set guidelines.Led a team that sourced, customized and implemented a school management system that would bring efficiency in the running of affordable schools in Kenya.

Nairobi, Kenya

Led the discovery, development and execution of high-priority business initiatives, financial products, and services in priority markets, resulting in a 37% increase in revenueReduced overhead costs by 19% by optimizing staffing levels and renegotiating vendor contracts Implemented a training program that improved employee productivity by 15%,resulting in a more knowledgeable and effective workforce.Prepared annual budgets with controls to prevent overages.Forecast trends and recommended improvements based on financial risk analyses.Improved overall financial reporting by streamlining control processes and reporting structures.I introduced Visa debit and prepaid cards, implemented paperless teller transactions, and launched the Pesa link product.I oversaw the successful implementation of mobile money transfer services, including Mpesa and Airtel money transfers, both in mobile banking and over-the-counter transactions.Led a team that was involved in sourcing, customizing and implementing the core banking systems that brought efficiency in the processes as well as assisted the bank in its growth and expansion.I worked closely with the regulator and ensured that the bank complied with the set regulations.

Nairobi, Kenya

Implemented project management best practices, policies, tools and partnerships resulting in a 17% improvement in project delivery timelines and a 23% reduction in project costsAssessed employee performance and developed improvement plans.Developed and implemented a new customer service training program, resulting in a 33% improvement in employee productivity and a 21% increase in NPS in a yearAchieved a 90% loan recovery rate through effective credit risk management and loan monitoring practices, resulting in a reduction in the branch's non-performing loans by 15% in eighteen monthsImplemented new Visa Debit and Prepaid cards, resulting in a 25% increase in customer usage of debit cards and a 20% increase in prepaid card adoption within the first year

Uganda

Developed and executed a marketing strategy that led to a 43% increase in customer acquisition.Implemented a customer retention program that resulted in a 22% reduction in customer churn and a15% increase in customer satisfaction scores CSATEstablished key partnerships with local businesses and community organizations, resulting in a 15% increase in NPS and a 25% increase in branch visibility within the community.Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.Generated new business with marketing initiatives and strategic plans.Established relationships with key decision-makers within customer's organization to promote growth and retention.Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives

Kilifi Branch

Successfully led two branches to break even within a year, resulting in a 50% increase in revenue. Exceeded the Kilifi branch's budget, achieving a 25% increase in revenue and a 15% increase in profitability. Trained coast region staff on the new core banking system, resulting in a 50% increase in productivity and a 30% reduction in error rates.

Malindi Region

Successfully implemented the bank's SME and Retail strategies, which resulted in a 25% increase in loan disbursements. Trained and developed staff on operations, controls, and customer service, leading to a 36% improvement in productivity and efficiency.