➢ Developed customer launch plan for multiple programs in different countries ➢ Managed customer warranty issues, resolutions and the distribution of written presentations of the corrective actions➢ Initiated, developed and distributed customer required documents for existing and future business➢ Established the cost of quality budget and Quality goals for each of the fiscal periods➢ Planning and Implementation of customer visits to discuss program objectives and goals.➢ Developed Engineering group in Mexico during a 6 month equipment transfer➢ Detailed driven communication in both verbal and written format➢ Proficient in Microsoft Word, Excel, Powerpoint, Acrobat, Adobe, Oracle and Microsoft Outlook➢ Reorganized Viper production team and office staff to achieve a 60% increase in efficiency and profitability for the first time in 6 years➢ Hired, Trained and maintained regular compensation reviews for the production associates, technicians and office staff➢ Ensured accuracy, efficiency and accountability in reporting, strategic planning and forecasting➢ Developed operator instructions, Supplier Quality Manual and Customer Audit Manuals for future business➢ Initiated and Developed a solid relationship with many different companies in Canada, Mexico, Japan, Korea and ChinaSpecialties: Customer interaction and problem solving.