Hospitality Specialist
CurrentCoordinate the fulfillment of service contracts by meeting and communicating with clients to identify and confirm details for events such as weddings, special event dinners, off-premise catering, conferences, etc. Propose solutions and/or additional services not originally identified in the sales contract based on proactive discussions with client; negotiate costs and terms of services for these items.Procurement of inventory items including food, beverages and supplies.Coordinate… Show more Coordinate the fulfillment of service contracts by meeting and communicating with clients to identify and confirm details for events such as weddings, special event dinners, off-premise catering, conferences, etc. Propose solutions and/or additional services not originally identified in the sales contract based on proactive discussions with client; negotiate costs and terms of services for these items.Procurement of inventory items including food, beverages and supplies.Coordinate the delivery of services.Ensure ongoing communication with clients and staff to identify and accommodate changing client/business needsServe as on-site client contact to ensure implementation and completion of all details of contract including issue resolution to ensure customer satisfactionDevelop ongoing client relationships to foster future business/revenue opportunitiesEnsure proper preparation, presentation and service of all food items.Develop and train staff to properly provide customer centric environments.Coordinate guestroom conference and event detailing and accurate dissemination of information.Recruit, hire, train, coach, supervise, schedule, evaluate, and discipline assigned employees.Identify potential liability issues by collaborating with Risk Management; support and execute emergency procedures and safe work practice.Communicate designated rates; secure reservations; receive, record and post deposits and paymentsMaintain event documentation through applicable software programs to track performance and to assist in business development effortsMaximize revenue by implementing cost containment measures, promoting internal services, and upselling products and services.Maintain standards following guidelines outlined by all local, state and federal policies. Show less
